Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 151 - 160 of 996 reviews
BD
Flower beds
Excellent customer service, would certainly shop again
Date of experience: April 26, 2025
EM
Fast & Efficient Service
I recently purchased a bedside table and although there was a little problem with an item, Holly from Berkfield Home dealt with the problem swiftly & positively to ensure my satisfaction was met.
Date of experience: April 25, 2025
LB
Great customer service, resolving things quickly and fairly
I bought 3 wooden bedroom furniture items from Debenhams (Supplier Berkfield Home). On assembly we found various problems with the first product, and were not satisfied with the quality, so wanted to return all three items. I contacted Berkfield Home to request a full refund. We dealt with Holly who responded very promptly (on all communications) and actioned this straight away, which I really appreciated. Throughout my interactions with Holly/Berkfield, they have responded promptly, politely, and sought to provide a solution. I would certainly consider buying from them again, due to the excellent customer service I have received.
Date of experience: April 25, 2025
F
Easy to deal with thank you
Easy to deal with thank you
Date of experience: April 24, 2025
LF
Customer service first class,done…
Customer service first class,done professionally,can’t fault in anyway.
Date of experience: April 24, 2025
M
Thank you james…
Dealt with an returns issue with ease and we were extremely pleased with the outcome,great communication from James who kept me informed all throughout the process Thank you so very much
Date of experience: April 24, 2025
Ao
Excellent. Highly recommend
Exceptional customer support service, prompt response and super helpful.
Date of experience: April 21, 2025
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