Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
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Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 161 - 170 of 996 reviews
CX
Chyna X
US
Amazing Staff & Amazing Quality
I can only say the best of reviews for this company . I have gotten by far the quickest replies on email Ive ever gotten in my life & the kindness of staff radiates through each message , they care deeply about customers and it shows through actions . To anybody buying products it is all very good quality & definitely worth it . Again thank you for all your help & I will definitely buy in the future as quality is really amazing and because of the lovely interaction Ive had with staff !! Ive had a return to make (my own accord nothing to do with the quality of the product itself ) and the lady had made sure she was there every step of the way offering help however much I needed ! I have never came across such lovely people .
Date of experience: April 20, 2025
DM
Good customer service
I was a bit sceptical when I realised i had to deal with a different company not Debenhams but I was very pleasantly surprised at the very quick customer service.
Date of experience: April 19, 2025
c
customer
US
Refunded order error
I made an incorrect order for roller blinds and needed to return the package. It appeared to be difficult on line and, after an initially slightly slow but nevertheless productive telephone process with B&Q, Berkfield Home were polite and helpful and offered to provide a full refund, which, in the circumstances, was very good of them.
Date of experience: April 19, 2025
CB
The parcel arrived in good time
The parcel arrived in good time, but the colour was not quite as expected so I requested a return. The company has offered a full refund without the need to return the item, so I guess it has come from afar. This is a very nice outcome but now I need to find a home for the table that I don’t want.
Date of experience: April 17, 2025
KD
The customer service is exceptional
The customer service is exceptional! I had a small problem with my product and the team could not do enough to get it sorted! That makes all the difference in the world. Thank you James
Date of experience: April 17, 2025
K
Kaylee
US
Excellent customer service
I am extremely impressed with this business. I had an issue with my order but Berkfield Home resolved everything for me. The same person dealt with my emails in very quick responses, offering me help and solutions, and professionalism throughout. Exceptional customer service 👏🏻
Date of experience: April 16, 2025
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