Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
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Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 121 - 130 of 996 reviews
EP
5* customer service
Unfortunately, the product wasn’t right for us, but the customer service was of such a high standard.
Date of experience: May 12, 2025
ML
Great Customer Service
Although the product we ordered was not what we wanted, the customer service we received from James was amazing regarding the returns and refund process. We would definitely use this company again as great customer service
Date of experience: May 12, 2025
T
Tom
US
Positive experience
Ordered a product via B and Q marketplace. The product arrived quickly and well packaged. I had a concern/query about what I ordered. Once I got through the B and Q queries system, the Berkfield Customer service team were really helpful and sorted my issues very quickly.
Date of experience: May 12, 2025
BF
Ordered a set of garden furniture via…
Ordered a set of garden furniture via Debenhams. Arrived in 2 separate deliveries and found to be incomplete. Missing glass panels to erect the table and also missing cushions. After much correspondence I was offered full replacement furniture to which I agreed. Second set arrived! Even more parts missing than the first set. Still no glass panels to make a table. Offered a partial refund to which I refused. Requested a full return and full refund - it is clear from their correspondence that the missing parts are out of stock. Received an email to say because the delivery was delivered over 14 days ago I am not entitled to a full refund. So I now have 2 sets of incomplete furniture and refusal from Berkfield to refund! Legal advise/Consumer Protection advice now to be sought. Do not use this company - it is apparent that they will use any excuse not to refund even though they have admitted that the furniture is incomplete.
Date of experience: May 11, 2025
DC
Had a mix up with an item I had bought
Had a mix up with an item I had bought. I emailed Berfield Home and the response from customer service was beyond my expectations! The speed of response was exceptional and I feel that Holly went the extra mile to rectify the mix up! Holly should be commended.
Date of experience: May 10, 2025
AK
I had to go through a returns…
I had to go through a returns experience but the customer service staff were helpful, responsive and completed the process to my full satisfaction.
Date of experience: May 9, 2025
LM
I had some queries on the product and…
I had some queries on the product and they were answered very rapidly to my satisfaction by James.
Date of experience: May 8, 2025
JM
All communication with Berkfield Home…
All communication with Berkfield Home Customer Service was very efficient and professional. They always responded very quickly to our emails and were very helpful and flexible in resolving our request.
Date of experience: May 8, 2025
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