Reviewers generally appreciate the quality of work and service provided by Benjamin Franklin Plumbing, highlighting their efficiency and professionalism. Many customers commend the quick response times, such as same-day service for clogged drains and effective emergency repairs, with one reviewer noting a burst pipe was handled promptly at 2 AM. The diagnostic skills of the technicians receive praise, particularly for resolving issues that others could not. However, there are some concerns regarding follow-up service; a few customers express disappointment with the difficulty in reaching customer service after initial repairs. Additionally, while the work quality is often described as excellent, some feel the pricing is on the higher side compared to competitors.
3 weeks ago
Fixed my garbage disposal and it's working fine now. The plumber was friendly enough but seemed a bit rushed. Would have liked more explanation about maintenance to prevent future issues.
3 weeks ago
Fixed my kitchen sink drain quickly and explained what caused the blockage. Very professional and cleaned up after themselves.
3 weeks ago
They solved my toilet problem efficiently and the plumber was very courteous. The work quality was excellent, but I felt the price was higher than other quotes I received. Still, they got the job done... See more
3 weeks ago
Had a mysterious leak that two other plumbers couldn't locate. These guys found it quickly and explained the issue clearly. The repair was straightforward once they identified the problem. Impressed w... See more
Fixed my garbage disposal and it's working fine now. The plumber was friendly enough but seemed a bit rushed. Would have liked more explanation about maintenance to prevent future issues.
Fixed my kitchen sink drain quickly and explained what caused the blockage. Very professional and cleaned up after themselves.
They solved my toilet problem efficiently and the plumber was very courteous. The work quality was excellent, but I felt the price was higher than other quotes I received. Still, they got the job done right the first time.
Had a mysterious leak that two other plumbers couldn't locate. These guys found it quickly and explained the issue clearly. The repair was straightforward once they identified the problem. Impressed with their expertise.
Installed a new faucet in my kitchen and fixed a minor leak under the sink. Work was completed efficiently and they tested everything before leaving. Only minor complaint is they could have been more careful with protecting my floors.
Used them twice now for different plumbing issues. Both times they showed up on time, gave honest assessments, and didn't try to oversell unnecessary services. Will definitely call them again.
Had a burst pipe at 2 AM and they actually answered their emergency line! Technician arrived within an hour and fixed everything professionally. A bit pricey for after-hours service, but totally worth it for the peace of mind.
Initial repair work was fine, but when I had questions a week later, it was difficult to get anyone on the phone. Eventually got it sorted out, but customer service could be more responsive.
Same day service and reasonable price. Got my shower working again without any hassle.
The installation work was done well and the new water heater works perfectly. However, the appointment was delayed by 3 hours without much communication. The technician was knowledgeable once he arrived, but the scheduling issues were frustrating.
Replaced all the fixtures in my bathroom remodel. Clean work and attention to detail.
Had to repipe part of my basement after a freeze damage. They coordinated with my insurance company and completed the work on schedule. Professional crew and quality materials used throughout the project.
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Benjamin Franklin Plumbing is a plumbing service company that provides residential and commercial plumbing solutions. The business likely offers services such as pipe repairs, drain cleaning, water heater installation and maintenance, and emergency plumbing services. As a plumbing contractor, they would typically serve customers needing both routine maintenance and urgent plumbing repairs.
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