Beniconnect Travel Agency
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Left stranded due to flight delay
Left stranded due to flight delay. Travel to Benidorm regularly and have always used Beniconnect for private minibus transfer. This time our flight way delayed and then bags delayed. After collecting bags whilst walking through the airport I received a telephone call from a woman at beniconnect. Explained the delay and told her we have now got out bags and are on our way though the airport. Arrived for transfer only to be told we're too late. I explained the delays only be told we've tried to phone you and not been able to get hold of you. I shown my call log that I had spoken to someone 12 minutes previously. The man claimed I have phoned you at least 4 times myself but you did not answer. I shown my call log again to prove that there was no missed calls only to be told there is nothing I can do you will need to make your own way. In addition to paying for a minibus I then had to pay for 2 taxis. Our return transfer arrived late and when he did arrive he did not bring the baby seat we'd arranged and paid for so had to wait a further 25 minutes for someone to bring one. When it did arrive, It would not fit.