Beniconnect Travel Agency
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Terrible customer service
Booked through Holiday Extras but the transfer was carried out by Beniconnect. Unfortunately, the first day of our holiday was impacted by their incompetence and poor customer service. The booking I made was for the Hotel Castillo but these had recorded it as Hotel Castilla (another hotel in Benidorm). When we arrived there and I explained, showing their mistake, the driver became aggressive and told us to get off the bus. When I spoke to someone at their HQ via the rude driver, they admitted the mistake but told us that they couldn't do anything as this was our scheduled stop. The result was that my partner and I had to use Google Maps on my phone to walk 25 minutes across town with two suitcases and a shoulder bag. It was very uncomfortable and massively inconvenient for us. Not a great start! We both had massive trepidation about our return transfer but this was OK, although we still had quite a frustrating experience on the phone with a representative to ensure that a further mistake wasn't made. Fortunately, the bus was on time and picked us up from the agreed, correct spot.