Basildon.Gov Reviews

Reported an issue with street lighting and it took weeks to get a proper response. When they finally addressed it, the work was done well, but the initial delay was disappointing. Could definitely improve their response times.

Staff are always willing to help but they seem understaffed. Often have to wait longer than ideal, but when you do get seen, the service is good. They're clearly doing their best with limited resources.

Applied for a business license and the process was mostly smooth. Good communication via email, though some of the requirements weren't clearly explained initially. Had to make a few trips to get everything right.

Needed help with a parking permit and the staff were fantastic. Quick, friendly, and sorted everything out in one visit.

Had to wait quite a while to speak to someone about my business rates query, but once I got through, the advisor was knowledgeable and resolved my issue completely. The wait was frustrating but the service quality made up for it.

The housing team went above and beyond to help with my application. Very thorough and kept me informed at every step. Really appreciate the dedication of the staff.

The bin collection service is reliable and the recycling information is clear. Had one missed collection but they came back the next day without me having to chase them up. Good environmental initiatives too.

Love being able to do most things online now. Paid council tax, reported a pothole, and checked my bin day all from home. The digital transformation has made dealing with the council so much easier. Keep up the good work!

Submitted a planning application and received prompt updates throughout the process. The planning department was professional and answered all my questions clearly. Only minor complaint is the fees are quite high, but that's probably standard everywhere.

Dealt with the planning team for a home extension and they were very professional throughout. Clear guidance on requirements and reasonable timeframes. The process was less stressful than anticipated.

Trying to find information about bin collections was more difficult than it should be. Eventually found what I needed but the website layout is confusing. Phone service was good though when I called for help.

Had to renew my council tax documents and the staff were really helpful. The online portal is easy to navigate and I got everything sorted within a week. Much better experience than I expected.