Reviewers generally appreciate Banfield for its professional and caring staff, as well as the value of its wellness plans, which many find cost-effective for routine pet care. Customers highlight the convenience of the wellness plan, noting that it helps them stay on track with their pets' health needs while providing budget-friendly monthly payments. The facility is often described as clean, and the staff is recognized for their knowledge and gentleness, especially with anxious pets. However, some consumers express disappointment with recent visits due to long wait times and perceived poor scheduling, which detracts from their overall experience. While most reviews are positive, there are mentions of inconsistent service quality among different vets. Overall, Banfield is viewed favorably, particularly for routine care and preventive services.
5 days ago
Everyone here genuinely cares about the animals. My dog actually gets excited when we pull into the parking lot! The wellness plan has paid for itself many times over.
5 days ago
Love having a vet clinic right in PetSmart. Makes it so easy to grab supplies after appointments.
5 days ago
Dr. Johnson has been amazing with my 14-year-old cat's health issues. The monthly payment plan makes budgeting for vet care much easier. Highly recommend for routine wellness visits.
5 days ago
Been using Banfield for 3 years now. The unlimited office visits on the wellness plan are great since my puppy needed frequent check-ups. Clean facility and caring staff.
Everyone here genuinely cares about the animals. My dog actually gets excited when we pull into the parking lot! The wellness plan has paid for itself many times over.
Love having a vet clinic right in PetSmart. Makes it so easy to grab supplies after appointments.
Dr. Johnson has been amazing with my 14-year-old cat's health issues. The monthly payment plan makes budgeting for vet care much easier. Highly recommend for routine wellness visits.
Been using Banfield for 3 years now. The unlimited office visits on the wellness plan are great since my puppy needed frequent check-ups. Clean facility and caring staff.
The wellness plan covers basics well, but for more complex issues I sometimes need to go elsewhere. Staff is competent and facility is clean. Appreciate the reminder calls for appointments.
Extended hours work perfectly with my schedule. The vet techs are knowledgeable and gentle with my anxious rescue dog. Pricing is fair and transparent.
Waited over an hour past my appointment time with no explanation. The vet seemed knowledgeable but the poor scheduling and communication left a bad impression.
The wellness plan has saved me hundreds on my dog's routine care. Staff is knowledgeable and my vet explains everything clearly. Only downside is sometimes the wait times can be long during busy periods.
The wellness plan pricing is transparent which I appreciate. However, I've had inconsistent experiences with different vets at this location. Some are thorough and caring, others seem rushed. The front desk staff is always friendly though.
The wellness plan keeps me on track with my pet's health needs. Automatic reminders are helpful and the monthly payment makes it budget-friendly. Some services feel a bit rushed but overall happy with the care.
Having two dogs and a cat, the wellness plans have been incredibly cost-effective. The vets are thorough and I love that I can book online. Highly recommend for pet parents with multiple animals.
The wellness plan is reasonably priced and covers what we need. Sometimes feel like they're trying to upsell additional services though. Overall satisfied but not blown away.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Banfield Pet Hospital is a veterinary services company that operates animal hospitals and clinics across the United States. The company provides routine veterinary care, preventive health services, and medical treatments for pets including dogs, cats, and other companion animals. Banfield is known for offering wellness plans and subscription-based veterinary care packages designed to make pet healthcare more accessible and affordable for pet owners.
This business has claimed their CrowdTrust profile and actively responds to reviews.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.
