8 months ago
User friendly site. Good value for money & did what I needed to do. A massive plus is it has a phone number if ever I need to speak to someone 👍
8 months ago
Wide cover at a competative price from a well known Company.
8 months ago
They were very good sorting my problem out very quick and efficient
Simple to make changes on the site. Not just simple changes even change the car without those endless phone calls. Changed the details they gave me the cost and paid it. Very simple process and no admin charge too. Excellent.
Easy, straight forward website quote. Reasonably priced for ammount of insured cover. New policy, so cannot review claims process so cannot give 5 stars.
Very easy process, with no pitfalls!
Website was straightforward and easy to use. Achieved the outcome I desired.
ease of use .
Easy to change cars using the website
The on-line amendment was easy and no fuss also no charge to change information.
Got a seriously competitive quote for my car insurance, which I took up. A pleasant change in a market that has been going up out of control.
Speedy efficient and competitive service
Very good experience
Quick an easy
Renewed our car insurance without an issue. Good policy and price.
easy to set up insurance
The lady who we spoke to Wes very professional and courteous made it a pleasant experience
Good customer service
Changing the registration of a replacement car was pretty straightforward online and saved the administration charge. No need to phone and be held in a queue.
Good service online and satifactory outcome
Very easy to navigate
Was extremely helpful and understanding when I made a mistake on changing my insurance and the lady on the fone just was so understanding snd didn't make a fuss and did the dimple sndceady thing
AXA home emergency sorted out a problem with one of their contractors who didn’t even attempt to fix a leaking roof Not their fault but they sorted out the problem
Based on analysis of 25 reviews rated 1-2 stars for AXA UK Car and Home
“Having to pay an admin charge of £25 for amending the policy verbally on the phone”
“why would you leave a customer with no heating and hot water for 3 days then over the weekend”
“Waiting for answers and refund”
“I don't rate any insurance company for car insurance”
“I don't rate any insurance company for car insurance”
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AXA UK Car and Home is a prominent insurance provider offering a variety of coverage options tailored to meet the needs of individuals and businesses. The company specializes in car insurance, home insurance, business insurance, and landlord insurance, providing comprehensive protection against risks such as damage, theft, and liability. Customers can obtain quotes online and benefit from tailored policies that cater to their unique circumstances, including discounts for multi-car households. Targeting a diverse clientele, AXA UK serves personal customers seeking home and auto protection, as well as business owners in need of commercial insurance solutions. In addition to standard insurance products, AXA UK offers partner rewards for its business, van, and landlord insurance customers, enhancing the value of their policies. With a focus on accessible quotes and claims processing, AXA UK aims to support its customers in safeguarding their assets and managing risks effectively.
AXA UK Car and Home receives high praise for its user-friendly interface and competitive pricing, with many customers highlighting the ease of obtaining quotes and managing policies online. Reviewers frequently mention the quick response times and helpful service, making the insurance process straightforward and efficient. However, some consumers express frustration regarding claims handling, noting instances of ignored communications and delays in processing claims. While the majority of feedback reflects satisfaction with the overall service and value for money, the complaints about claims suggest room for improvement in customer support during critical situations. Overall, AXA UK Car and Home is viewed positively, particularly for its simplicity and pricing, despite some concerns about claims management.
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