AXA UK Car and Home Reviews

It was very easy to obtain a car insurance via online. Very happy with the premium.

Was happy with service I received

Very easy to deal with the site. I am insured with AXA more than 9 years.

Online chat wrong start date for change of car billed 3 times only received 1 refund. Extremely expensive better cover with added extras at no extra cost with other companies

Easy to arrange our car insurance

Easy to follow sign in

It was quite simple

changed reg number on car told axa about it made the change there and then

I was able to get a good quote for car insurance and it was nice to know I could speak to someone. My other insurers one you had got insurance you could not phone them with any questions. Just happy to be with AXA Car insurance.

The change was all done on line and was fairly easy to do. On line chat is very useful

Great value and very helpful

I’m definitely not happy with how things have turned out. To keep it brief, my car was involved in a hit-and-run accident. Thankfully, I managed to get CCTV footage from my neighbours, which clearly showed that someone else caused the damage. I sent my car to Co-Part for inspection, where it was valued at £2,900. The car was written off, but I was never shown any photos or evidence of the inner frame damage. At that time, I still had about 10 months left on my insurance policy. I was told that I only had one month to replace the vehicle, so I went ahead and did so—I didn’t want to lose the money I’d already paid for a year’s insurance. Here’s what happened next: I bought a new car and insured it with the same company. My old car was insurance group 17, and the replacement is group 22. I was asked to pay an extra £340 on top of my existing premium. I’d already paid about £550 for my previous car—does it really cost £340 just to move from group 17 to group 22?For real? That seems unreasonable to me, especially since I’m the same driver with the same no-claims discount. It honestly feels like you robbed my money. To make matters worse, the operator I spoke to on the phone couldn’t have been less helpful. He showed no empathy and gave no explanation—he simply said, “You can buy a different policy if you’re not happy with what the system quoted you.” For real?

Good value car insurance

Bought a car insurance and is renewing tomorrow midnight but no details been emailed and no policy online when I log in !!?? Money gone from account and as is late in evening nobody to contact. Not at all impressed.

Wonderful! I am verry happy! YNWA!

After a delay getting through and having to listen to a lengthy Ts & Cs message, the staff member resolved my issue in a prompt and efficient manner. Note that it makes all the difference dealing with people who speak English as their first language.

Very helpful and friendly service. Would recommend them

easy to use and follow to get end result