AXA UK Car and Home Reviews

Changes made to policy, all done online and updated immediately

Hi insuring with axa online was quite simple but i had a small issue and could have used some help over a phone but couldn't find a phone number to call i did sort it apart from the small issue it was fairly easy

We have been under claim for subsidence caused by our neighbours trees since July 2022, still no resolution in sight, multiple inspectors sent, differing reports, opinions on causes, scope and cost of repairs etc. This has turned into a 3 year saga of utter incompetence, total dissolution, and intolerable stress. Have had to pay for independent engineers that conclude nothing has been done correctly, even the process of monitoring to measure the movement of the house is incorrect and pointless. WHY!!! Be warned.

The information given on line was clear and helpful.

Superb value for money and excellent customer service. The website is easy to navigate and use. Very happy with the service provided. I would definitely recommend for all your insurance needs.

It was quite a smooth procedure and easy to follow just one thing I found annoying once I got all my boxes ticked the further I got into the document some choices seemed to disappear like named driver and I was constantly going back to check that I had applied it ,it would have been easier if everything was always included and you can be sure you haven’t missed anything important.

Excellent service

Already had car insursnce with axa, change my car did online easy as

Was really happy with how simple and helpful your are and im looking to stay with you guys long term

Usually I call for changes as like to speak to human being. However due to admin charges used the portal and found it very straight forward and easy.

Very helpful woman who made what I was trying to do very easy. she was empathetic to my recent bereavement and put my mind at rest

Got a very easy reasonable quote for house insurance after policy with Direct line almost doubled! Also had good service from AXA in the past when having to claim some travel insurance due to a bereavement,

Everything was made clear as to the changes that were made on my policy, allowing me to make a like for like swap on vehicles. simple, easy to accomplish.

Firstly, courtesy car is only provided if your car is being repaired, not if it a total loss and in the pound waiting to be collected by the third party AXA uses called CoPart. Advice - ditch copart. They have an SLA of 3-5 working days from collecting the vehicle to confirming the settlement. But it takes them 2 weeks to collect the vehicle! Copart then gave me a settlement quote significantly below AXA so had to ‘negotiate’ it up albeit not to what AXA initially provided. AXA washed their hands of my claim, didn’t return my emails in the expected ‘5 business days’. I had to chase for an update on my claim as no one was keeping me informed on where it is, just went into a one month black hole. In the meantime I’m cancelling important medical appointments and putting my life on hold. AXA used to have great empathy and customer service, not sure what’s happened to change the culture. Update: AXA swiftly contacted me and fully investigated the matter. Found there were faults on their side and offered compensation.

Your team are very helpful and explain things very well for people like me who have very limited knowledge of computers.

From getting quotes to changing vehicle details make insure a doddle.

Quick simple, uncomplicated & straightforward.

Good, sensible , application form is very quick and simple.