Customer service
Customer service

8 months ago
User friendly site. Good value for money & did what I needed to do. A massive plus is it has a phone number if ever I need to speak to someone 👍
8 months ago
Wide cover at a competative price from a well known Company.
8 months ago
They were very good sorting my problem out very quick and efficient
Customer service
Just set up a new car insurance policy and was able to speak to someone on the phone to clarify my issues unlike automated services.
Great. Was unable to access policy but quick phone call sorted within few minutes
Friendly and professional
Easy process to obtain quotation
the company dealt with this matter extremely well with sympathy and common sense in relation to his home cover
Easy to set up car insurance.
Helpful Knowledgeable
Good price but only just started the year insurance so will rate 5 if all continues as good.
Very competitive and easy to join Chose AXA from multiple different quotes
The purchase process via money supermarket was well presented I await policy details and contact details by post currently the change over to AXA has gone smoothly
Ease of use very quick top job
Very good, quick and very competitive price! Beats all the rest I checked by miles! I hope this is how things will be going forward
I found it very easy to go through everything
I gave it 5 stars because it was by far the cheapest car insurance premium amongst several websites
Excellent communication very easy to to renew my car insurance and a very good competitive price really pleased with there service
100% easy to use web site
The system and information was easy to access and follow. The information on what was available and any extra services and the costs were pretty obvious. I don't normally hunt for better deals but was glad I did this time.
Good service
Everything was straight forward in regards to our conversations. Those I spoke with were very helpful and understanding.
Based on analysis of 25 reviews rated 1-2 stars for AXA UK Car and Home
“Having to pay an admin charge of £25 for amending the policy verbally on the phone”
“why would you leave a customer with no heating and hot water for 3 days then over the weekend”
“Waiting for answers and refund”
“I don't rate any insurance company for car insurance”
“I don't rate any insurance company for car insurance”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
AXA UK Car and Home is a prominent insurance provider offering a variety of coverage options tailored to meet the needs of individuals and businesses. The company specializes in car insurance, home insurance, business insurance, and landlord insurance, providing comprehensive protection against risks such as damage, theft, and liability. Customers can obtain quotes online and benefit from tailored policies that cater to their unique circumstances, including discounts for multi-car households. Targeting a diverse clientele, AXA UK serves personal customers seeking home and auto protection, as well as business owners in need of commercial insurance solutions. In addition to standard insurance products, AXA UK offers partner rewards for its business, van, and landlord insurance customers, enhancing the value of their policies. With a focus on accessible quotes and claims processing, AXA UK aims to support its customers in safeguarding their assets and managing risks effectively.
AXA UK Car and Home receives high praise for its user-friendly interface and competitive pricing, with many customers highlighting the ease of obtaining quotes and managing policies online. Reviewers frequently mention the quick response times and helpful service, making the insurance process straightforward and efficient. However, some consumers express frustration regarding claims handling, noting instances of ignored communications and delays in processing claims. While the majority of feedback reflects satisfaction with the overall service and value for money, the complaints about claims suggest room for improvement in customer support during critical situations. Overall, AXA UK Car and Home is viewed positively, particularly for its simplicity and pricing, despite some concerns about claims management.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.