Request for Refund – Policy Cancellation After 14 Days (AXA Bronze Single Trip Travel Insurance)
I recently contacted your customer service to cancel my policy number: ATIUK250376565PN, but was informed that no refund would be given. However, according to the cancellation terms in my policy documents under “How do I cancel the contract?”, it clearly states: If you cancel after the first 14 days of receipt of the documents we refund 65% of the premium paid, providing you have not travelled and no claim has been made. I confirm that: I have not travelled; I have not made any claim; I do not intend to make any claim. Therefore, I am entitled to a refund of 65% of the premium paid as per your policy wording. Please arrange the refund promptly. If the matter cannot be resolved quickly, I will have to raise a formal complaint and refer this issue to the Financial Ombudsman Service.
