AXA Travel Insurance UK provides comprehensive travel insurance solutions designed to protect travelers against unforeseen events while abroad. The company's offerings include coverage for trip cancellations, medical emergencies, lost luggage, and personal liability, catering to a wide range of travel needs. Targeting individuals and families planning domestic or international trips, AXA Travel Insurance UK aims to offer peace of mind through tailored insurance plans that address various travel risks. Customers can access detailed information about policies and coverage options through the company’s website, axa-travel-insurance.com, ensuring they make informed decisions for their travel insurance needs.
AXA Travel Insurance UK receives a mixed response from customers, with many expressing frustration over claims processes and customer support. While some reviewers find the application process straightforward and commend the helpfulness of staff, others report significant difficulties when attempting to file claims.
Common complaints highlight issues with the company's reluctance to pay out on legitimate claims, with several consumers feeling that AXA does everything possible to avoid compensation. The lack of accessible customer service and complicated claims submission processes are frequently mentioned as major drawbacks. Despite a few positive experiences, particularly regarding ease of booking and helpful staff, the overall sentiment leans negative due to the high volume of complaints about claims handling.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 2.6 | 41 |
| Sep 25 | 2.7 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy to book”
“Had to cancel trip and it was for a reason listed in axa list of valid reasons, however they wouldn't pay as I couldn...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Website & app | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 4.0 out of 5 (good) | 1.8 out of 5 (poor) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 |
Bottom line: AXA Travel Insurance UK is #5 of 5 on overall rating in this group. On booking, JustCover Travel Insurance scores higher (4.3 vs 1.8).
60 reviews of AXA Travel Insurance UK. Filter by what matters to you.
Über HolidayAutos hatte ich eine Zusatzversicherung bei AXA-Travel-Insurance gebucht. Nun benötige ich eine Rechnung. Es gibt keine Möglichkeit der Erreichbarkeit oder Kontaktaufnahme. Emails kommen wieder zurück, da aufgeführte Adressen nicht existieren. Alles scheint outgesourced. Absolut unseriös!
Polite, helpful, informative and knowledgeable.
Straight forward web site for application
Quick answers to the questions people ask most.
AXA Travel Insurance UK has received a mix of reviews, with many customers noting both positive and negative experiences. It is important to consider the overall rating and the volume of reviews, which can provide insight into their trustworthiness.
AXA Travel Insurance UK is not a scam, but customer feedback indicates that some users have faced challenges with claims processing. Verified reviews suggest that while many find their services reliable, there are patterns of dissatisfaction regarding claim approvals.
AXA Travel Insurance UK provides a range of travel insurance products, including coverage for trip cancellations, medical emergencies, and personal belongings. Customers have appreciated the straightforward application process on their website.
Customers can reach AXA Travel Insurance UK through their customer support hotline or via email. Reviews highlight that many users found their representatives to be polite and helpful when assistance was needed.
Common complaints include difficulties in obtaining claim approvals and challenges with customer service responsiveness. Some customers have reported feeling frustrated with the claims process, indicating that clear communication could be improved.
Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 57% are 1–2★.
Easy to book. However I can’t comment in event of claim
Had to cancel trip and it was for a reason listed in axa list of valid reasons, however they wouldn't pay as I couldn't provide sufficient "proof". Keep your money in your pocket, or find a company that actually pay out, these are a waste of money, time and effort
If you can access their claims website, it's an achievement. If you can upload a document to it, then you should buy a lottery ticket. If you can contact them for support, then the pope will likely saint you. If you can do all this, submit a claim and they pay out, then I don't believe you and I reckon you've got a mate on the inside. Morons.
Easy to apply. Straightforward
Do not use AXA for travel insurance. Tried to recover medical expenses for the amount of £50 (after £50 excess was deducted). Axa done everything not to pay out, asking for medical records for the last 2 years. Would cost you more to recover the records from your doctor.
AXA will do all it can to wriggle out of paying your flight cancellation. They initially wanted 2 yrs of medical history on the insurance application which was completed honestly and openly. I had another retinal detachment 2 months before flying so believed I'd be OK to fly. On a second consultation prior to flying they informed me I'd had a longer last gas and couldn't fly. I cancelled straight away and lost £1100 to the rip off airline TUI that wouldn't move the booking or refund me. They told me to claim. I put the claim in. AXA wanted 2 yrs medical records on a medical certificate from the GP which was completed and sent back. AXA refused based on an error on the GP saying I'd got Asthma (not even the reason I cancelled) which I haven't had since 2001. Spoke to them completed another certified ate from the GP correcting the first. Now that should be it you'd think. No AXA now want 5 yrs full medical records. When asked why they want these records I can't get an answer from them. They either don't believe the GP OR and this is the truth, they are trying their very best to NOT pay out! I feel AXA aren't an great company to deal with and like most insurance company's won't honor the agreement you signed. They will slime, wriggle wrap you up in paperwork and change the goalposts and do all their best to get out of paying you back. I have 1 holiday a year, I'm a paramedic of 21 yrs, who served his country in the military - what's the point.
The website was clear with good options. However the price was bit expensive than others
Despite not renewing the annual travel insurance I contacted Puffin (Axa) underwritten to Axa to Not renew! This was weeks ago and received confirmation. This morning I received an auto renew on my policy that I do not need PUFF2122042 What on earth are the travel insurance companies doing to travel insurance and I can only assume that people like me retired that some customers won’t realise they are being targeted by the insurance companies. I do not need any travel insurance and never renew.
Dear friends I like to share you my experience with AXA travel insurance companies they are fraud company they just need the money to take form you because when you claim & give all the evidence to them for you injury at your travel they asked you nonsense things which is nothing to do with your injuries issues I have travel to Pakistan & I got accident after that I can’t move my right hand shoulder so they done a small surgery which I all paid form my credit card & when I back I claim for my travel insurance after getting all the papers and boarding cards & all hospital receipts & my bank payment receipts they asking my 2 years NHS records like really No common sense of asking this stupid things even I provided all after that they ask someone els then I provided that they ask something els I know these companies they think we are stupid we don’t understand them well it’s my mistake I buy the policy from them again after 10 years but no more next time I write you all because I don’t want you to me involved this position where I m standing for , now I buy this travel insurance from my LLoyds bank which is the best ever & I have excellent service from them in last 9 years but by mistake I buy AXA Travel Insurance,I never recommended anyone to buy form them they are FRAUD & FAKE COMPANY because even you are providing them all documents they never give you the claim & my claim is just small amount of 301 pounds Not million or billions of pounds, Stay away from them look there feedback & review No one No one is happy form them it’s a fraud company
AXA Travel Insurance - I wouldn't travel without it. Amazing company when you need them most, they make you feel safe, knowing you're covered.
AXA Travel Insurance UK provides comprehensive travel insurance solutions designed to protect travelers against unforeseen events while abroad. The company's offerings include coverage for trip cancellations, medical emergencies, lost luggage, and personal liability, catering to a wide range of travel needs. Targeting individuals and families planning domestic or international trips, AXA Travel Insurance UK aims to offer peace of mind through tailored insurance plans that address various travel risks. Customers can access detailed information about policies and coverage options through the company’s website, axa-travel-insurance.com, ensuring they make informed decisions for their travel insurance needs.
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