Keith

Aug 2, 2025

I boughtAXA TRAXA INSURANCE THROUGH JET 2 IS TERRIBLE travel insurance through Jet 2…

I bought travel insurance through Jet 2 for a holiday to Spain with my wife. Thought that being with Jet 2 it would have a decent travel insurance. Unfortunately before we had our holiday my wife Unfortunately died of a sudden heart attack at the age of 50. She had NO previous heart issues, just one day she was with me the next she wasn't. As you can imagine my life was in pieces. After grieving for a while I got her death certificate and proceeded to tell the Tax, pension, bank and every other I had to about my late wife. They were all very helpful and apologetic and only needed her death certificate from the coroners office. But when it came to Jet 2 they were very nice and professional, but said their insurance was dealt with by AXA. Jet 2 sent me their email and also sent me booking certificate and cancellation certificate. So got in touch with AXA and they said as well as official coroners death certificate I needed a form from the doctors filling in, so I paid my GP £30 to fill a form in and copied all of the forms and sent them off to AXA. Waited a few weeks and got a response saying I had to send copies of all of the certificates?? So I sent them again to the email address I was given and waited again.. Few weeks later got an email saying I need to send all of the certificates again. So I phoned up and got through to AXA and they gave me the SAME email address to send the documents to. Just got an email back saying SEND DOCUMENTS AGAIN !!!! Obviously I will keep trying BUT DONT BUY YOUR TRAVEL INSURANCE THROUGH JET 2.