AXA Travel Insurance UK
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No communication
AXA do not communicate or answer emails..the only way is to contact them directly. My husband had a stroke whilst in Spain and following his hospital stay we had to remain in Spain until he was fit to fly.Communication between Axa was extremely 1 sided , even the hospital insurance people were having difficult getting confirmation of reports etc being received.This added to the extreme stress I was experiencing st the time.When I did speak with AXA abroad answers to my questions were very vague and unhelpful. Since our return we are still waiting for settlement to be placed in our bank despite being informed it has been agreed would be. Due to having to pay everything up front in Spain we are significantly out of pocket and need reimbursement .We are now in August and not received the promised settlement. I have written a complaint to AXA and are waiting a reply.If they do not reply will be contacting the financial ombudsman .AVOID this company.