AUTODOC - Great Britain

I really liked the shopping experience from Autodoc.co.uk. It was easy to apply my car to the filter and the items arrived really quickly. That's where the good ends and the bad begins.... One of the boot struts I ordered for my RS4 was faulty, the boot wouldn't open with it in. I removed it and the boot opened fine with just the other. I opened a ticket under "other request" as I didn't see an option for "replacement part" and I didn't want a refund. The ticket went unresponded to for a week until I contacted AutoDoc and asked what was going on. Dan from the customer services team said that my ticket wasn't responded to because I used the wrong option. I would've thought they would at least respond to the case rather than just ignore it. Now, even though I purchased the item from AutoDoc and logged the faulty part case on the day I received the part. Autodoc have now told me that it needs to go through the manufacturers warranty rather than them replace the defective part. Now I have to wait another week for these guys to "do an investigation" or for the manufacturer to perform the investigation. An investigation on what, I have no idea as I still have the part and they have not made any effort or request for the part back. The returns service from these guys is absolutely atrocious..

Took far too long to arrive!

Always a great deal, just having to wait longer due to distance.

ordered oil and filter for an oil change for a vauxhall astra. Then it recomended Me a copper seal that not only doesn’t fit on the sump plug, The plug uses a rubber O ring

Flawless, fast, good quality

Hi. There is a great deal of choice, which is fantastic. And comparing your prices elsewhere, they are great. I think the selection time/picking time is an area that could improve, but I got my order fairly timely. A pair of incorrect strut mounts were sent that did not fit my model, which are being returned, this was frustrating and now I have do the job twice! The packaging was good and delivery updates also good. A week passed(review update) and following the assistance of autodoc staff (particularly Zena, who is very conscientious) has resolved my woes and all is good.. I would like to give 4 stars because of the wrong parts but I've gotta own that 1🙈. I will say that I will always be contacting prior to ordering for confirmation via chassis number! Well done for your professional approach.

Simplicity and ease of use, I have used it a couple of times now and it's really easy to find the bits you are looking for already filtered for your car, good prices and a selection of the same components from different manufacturers,

My first order with you was not delivered to me and I reported but nothing was done.

Excellent customer service . Had a wrong item sent to me . And it was dealt with in a very timely manner . And any questions I had were answered promptly . Would be delighted to order more products from this company in the future

Very fast delivery and good quality

Delivery fast

Price is great but dispatch time is slow, in addition, you don't show estimated date of delivery during purchase steps.

Easy to find the right part and quick delivery at a great price.

Very cheap on discount days really fast delivery very good communication via order to delivery. Not fitted yet but sure be ok

Good service reasonable price a bit more expensive than same items on eBay but I think quality should be better and the parts correct for my car I have bought here before and will buy here again

Excellent communications dealing with a query

Quality parts / price and delivers on the dot

All good for my order

Choice of brands. Reasonable prices. Quick delivery.

Easy to order - quick delivery. Great price. Perfect. Thank you.