Ardent Credit Services Ltd t/a Debt & Revenue Services receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.
An insurance company sent my details in error. I phoned Ardent and the customer service was brilliant. I don't recall the woman's name I dealt with, but she was brilliant. She was kind, polite and knowledgeable. She sent my details back to the Insurance company. She really helped me and I'm very grateful for the great service she provided.
This so called Debt Collection Company ' are nothing but an absolute joke but sadly not very funny, rather like the practices they use to try to get money that IS NOT OWED out of people who actually do pay their bills. Guess what this set of morons are now doing? Sending silly letters threatening something on the lines of bailiffs!!! Bring it on guys because you're dealing with a retired Step Change Debt Counsellor and I know just how to deal with real bailiffs so I'm keeping my dog hungry and she likes a nice ankle bone to nibble on but they're not normally still attached to a living being. I've rung you 3 times and tried to explain to the idiots you have answering your phones THAT I PAID THE KLARNA BILL September 2024. Klarna have actually refunded me some money around 2 months ago so as I've always said I PAID THAT BILL IN September 2024. DEBT CLEARED, GONE ETC ETC ...........ANY MORE STUPID LETTERS FROM YOU AND I'LL TAKE PROPER LEGAL ACTION BY A CCJ AND THATS REALLY GOING TO EAT INTO YOUR PROFITS SO BACK OFF.
Agreed with an Ardent service advisor, settlement figure for a minor ebay debt back on 25/09/2023 (paid in full on this day). I have been informed today - 23rd June 2025, that Ardent credit did not update their client or confirm to them that this debt had been settled in full!! Highly irregular practice & behaviour by a VAT registered LTD business. Phillips & Cohen Associates (UK), Ltd. Question for Nick Cherry: The Codes & standards compliance advertised via web page, and this is only a suggestion, perhaps training of the FOUR CORE VALUES may be of use going forward. Existing & potential Clients BEWARE - Recovery may lack transparency.....
Ruby was so lovely and accommodating to my situation and it’s really put my mind at ease for a significant chunk of time. I couldn’t have asked for a nicer person to speak to.
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ardentcredit.co.uk100 total • Write a review
Despite the claim to be contactable the process is cumbersome and does not work. Promised emails never come. Instead they send a text saying the have sent an email. Do you log on, and then they don't send further information to help you access Chasing me re alleged arrears to Admiral which took over More Than. More Than cancelled the policy, at my request some time before the take over. Simply aggressive and impossible to contact. Don't trust. There should be greater regulation of bandits like these by FCA. Should have their practising certificate withdrawn
Date of experience: November 17, 2024
US
Very aggresive debit recovery company, continually phoning and sending me requests to settle an alledged outstanding auto-renewal charge from an Insurance Company, which in the end was stated to have been backdated by their client, presumably in order to make the cancellation fee claim appear vallid. I had to provide proof that I had taken out an alternative policy well before the actual renewal date was due in order for this demand to be withdrawn. Their aggresive communication technique comes across as a potential scammer, which initally I though they was. Their phone number would be highlighted as "Suspected Spam" when I received their calls. No apologise when the claim was dropped.
Date of experience: November 9, 2024
US
Initially I thought this company was a scam and ignored calls and text. Work needs to be done on the initial approach from this debt-collection company to the person who owes money as it felt quite threatening - like a scam would. Once I established this was not a scam but an oversight of an unexpected missed payment, the lady I dealt with helped me in a very helpful and courteous way. She was very kind and empathetic - trying to resolve the issue without causing me stress. Very competant and professional at what she does. Only too happy to leave review. Company HQ needs to step up now to ensure that initial communication is in correct tone and more specific so people can be reassured.
Date of experience: November 6, 2024
lad i spoke to was well nice and friendly he
Date of experience: October 29, 2024
US
The gentleman I spoke to was very accommodating and extremely helpful and the matter was solved quickly. My health issues Multiple Sclerosis and Rheumatoid Arthritis were all flared up, bless him he offered to seek places or people who can help me. To think outside the box was amazing, kind and very warming, I can't thank him enough, he deserves a reward 👏
Date of experience: October 26, 2024
I am not happy still without money you cant find it. But very grateful to the ladies in the food bank and at least i can eat.
Date of experience: October 24, 2024
Polite, informative and friendly. A very nice gentleman.
Date of experience: October 24, 2024
