Ardent Credit Services Ltd t/a Debt & Revenue Services receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.
An insurance company sent my details in error. I phoned Ardent and the customer service was brilliant. I don't recall the woman's name I dealt with, but she was brilliant. She was kind, polite and knowledgeable. She sent my details back to the Insurance company. She really helped me and I'm very grateful for the great service she provided.
This so called Debt Collection Company ' are nothing but an absolute joke but sadly not very funny, rather like the practices they use to try to get money that IS NOT OWED out of people who actually do pay their bills. Guess what this set of morons are now doing? Sending silly letters threatening something on the lines of bailiffs!!! Bring it on guys because you're dealing with a retired Step Change Debt Counsellor and I know just how to deal with real bailiffs so I'm keeping my dog hungry and she likes a nice ankle bone to nibble on but they're not normally still attached to a living being. I've rung you 3 times and tried to explain to the idiots you have answering your phones THAT I PAID THE KLARNA BILL September 2024. Klarna have actually refunded me some money around 2 months ago so as I've always said I PAID THAT BILL IN September 2024. DEBT CLEARED, GONE ETC ETC ...........ANY MORE STUPID LETTERS FROM YOU AND I'LL TAKE PROPER LEGAL ACTION BY A CCJ AND THATS REALLY GOING TO EAT INTO YOUR PROFITS SO BACK OFF.
Agreed with an Ardent service advisor, settlement figure for a minor ebay debt back on 25/09/2023 (paid in full on this day). I have been informed today - 23rd June 2025, that Ardent credit did not update their client or confirm to them that this debt had been settled in full!! Highly irregular practice & behaviour by a VAT registered LTD business. Phillips & Cohen Associates (UK), Ltd. Question for Nick Cherry: The Codes & standards compliance advertised via web page, and this is only a suggestion, perhaps training of the FOUR CORE VALUES may be of use going forward. Existing & potential Clients BEWARE - Recovery may lack transparency.....
Ruby was so lovely and accommodating to my situation and it’s really put my mind at ease for a significant chunk of time. I couldn’t have asked for a nicer person to speak to.
No description available yet.
Website
ardentcredit.co.uk100 total • Write a review
An absolutely disgraceful company. Only interested in harassing people in to paying without listening or investigating the facts. Ardent acting on behalf of Vodafone claimed I had an outstanding balance of £144 from 2016 for my broadband. Ardent would not enter into looking into this and we're threatening legal action if I didn't pay. After hours of phone calls to Vodafone they finally acknowledged they got it wrong. I got no apology or compensation for my time. Just a bad experience that has taken al most two months to realise their mistakes. Disgraceful, horrible people I will never communicate with them ever again.
Date of experience: December 24, 2024
US
I am an interpreter. I have phone you with my client and registered my name on file. When we phoned you again with my client to give you some information about case you said to me I couldn’t pass security because I answered your question without asking him. Since he’s my client obviously I have informations writing on my desk. You could have ask me to pass it to my client if you wanted to talk to him. This is so nonsense. You have wasted our time. We have phoned you from phone number that you are using to contact him. If I wanted to do something wrong I could’ve said I am the account holder since I have all the information.
Date of experience: December 20, 2024
The service agent was patient and kind at explaining everything to me as I was recovering from a stroke and an arrangement was made with no judgement or having to feel pressured as once I explained my financial situation they kept ensuring I understood what he was telling me and this is first time dealing with a company who actually seems to care about their customers thank you to the agent who spoke to me today I felt less stressed and more confident bout managing the balance 10/10
Date of experience: December 18, 2024
US
Lady on the ohone was very polite and actually very helpful about a misunderstanding regarding a payment. And even offered some advise. If they ring you about a debt, do t ignore them or fly off the handle they can help if you talk to them
Date of experience: December 9, 2024
I had a financial distress, and wasn't able to afford my overpayment. Bad thoughts kept chasing me about how serious the situation my debt might end up. A phone call to Ardent credit services Ltd, Joe answered, gave me the proper advice, offered support, and I finally got relief. Thank you Joe.
Date of experience: November 21, 2024
After a missed payment due to technical banking issues, I had a very helpful and friendly advisor. My issues were swiftly and efficiently corrected. No faults at all and a top advisor
Date of experience: November 18, 2024
