AR
Ardent Credit Services Ltd t/a Debt & Revenue Services
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Initially thought this was a scam company….
Initially I thought this company was a scam and ignored calls and text. Work needs to be done on the initial approach from this debt-collection company to the person who owes money as it felt quite threatening - like a scam would. Once I established this was not a scam but an oversight of an unexpected missed payment, the lady I dealt with helped me in a very helpful and courteous way. She was very kind and empathetic - trying to resolve the issue without causing me stress. Very competant and professional at what she does. Only too happy to leave review. Company HQ needs to step up now to ensure that initial communication is in correct tone and more specific so people can be reassured.