Ardent Credit Services Ltd t/a Debt & Revenue Services receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.
An insurance company sent my details in error. I phoned Ardent and the customer service was brilliant. I don't recall the woman's name I dealt with, but she was brilliant. She was kind, polite and knowledgeable. She sent my details back to the Insurance company. She really helped me and I'm very grateful for the great service she provided.
This so called Debt Collection Company ' are nothing but an absolute joke but sadly not very funny, rather like the practices they use to try to get money that IS NOT OWED out of people who actually do pay their bills. Guess what this set of morons are now doing? Sending silly letters threatening something on the lines of bailiffs!!! Bring it on guys because you're dealing with a retired Step Change Debt Counsellor and I know just how to deal with real bailiffs so I'm keeping my dog hungry and she likes a nice ankle bone to nibble on but they're not normally still attached to a living being. I've rung you 3 times and tried to explain to the idiots you have answering your phones THAT I PAID THE KLARNA BILL September 2024. Klarna have actually refunded me some money around 2 months ago so as I've always said I PAID THAT BILL IN September 2024. DEBT CLEARED, GONE ETC ETC ...........ANY MORE STUPID LETTERS FROM YOU AND I'LL TAKE PROPER LEGAL ACTION BY A CCJ AND THATS REALLY GOING TO EAT INTO YOUR PROFITS SO BACK OFF.
Agreed with an Ardent service advisor, settlement figure for a minor ebay debt back on 25/09/2023 (paid in full on this day). I have been informed today - 23rd June 2025, that Ardent credit did not update their client or confirm to them that this debt had been settled in full!! Highly irregular practice & behaviour by a VAT registered LTD business. Phillips & Cohen Associates (UK), Ltd. Question for Nick Cherry: The Codes & standards compliance advertised via web page, and this is only a suggestion, perhaps training of the FOUR CORE VALUES may be of use going forward. Existing & potential Clients BEWARE - Recovery may lack transparency.....
Ruby was so lovely and accommodating to my situation and it’s really put my mind at ease for a significant chunk of time. I couldn’t have asked for a nicer person to speak to.
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ardentcredit.co.uk100 total • Write a review
Very helpful person made me feel so happy to sort out my bill today thank you
Date of experience: January 16, 2025
really helpful understanding, thank you so much. I really appreciate that.
Date of experience: January 8, 2025
The explanation the caller gave and how he listened to me i felt great and happy
Date of experience: January 7, 2025
My whole experience was absolutely fantastic the young lady I spoke to help me to understand that they cared and reassured me. Several times that everything was okay and I will be helped every step of the way as far as I’m concerned being disabled. I have to rate them with a five star I haven’t written this. As I was traces very well, thank you for your help. Happy New Year
Date of experience: January 6, 2025
Absolutely impossible to speak to anyone at this company. Tried so many times to communicate with them. Received one call from them and asked them to call back at a specific time later in day as it wasn't convenient when they rang, no return call. Working hours 9-5.30 weekdays only, don't they realise people work during these hours and not always convenient Even the call was shown as 'suspected spam' when they rang, says everything.
Date of experience: January 4, 2025
Amber Was pleasant and extremely helpful Understood my views And answered all my questions
Date of experience: January 3, 2025
