Ardent Credit Services Ltd t/a Debt & Revenue Services receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.
An insurance company sent my details in error. I phoned Ardent and the customer service was brilliant. I don't recall the woman's name I dealt with, but she was brilliant. She was kind, polite and knowledgeable. She sent my details back to the Insurance company. She really helped me and I'm very grateful for the great service she provided.
This so called Debt Collection Company ' are nothing but an absolute joke but sadly not very funny, rather like the practices they use to try to get money that IS NOT OWED out of people who actually do pay their bills. Guess what this set of morons are now doing? Sending silly letters threatening something on the lines of bailiffs!!! Bring it on guys because you're dealing with a retired Step Change Debt Counsellor and I know just how to deal with real bailiffs so I'm keeping my dog hungry and she likes a nice ankle bone to nibble on but they're not normally still attached to a living being. I've rung you 3 times and tried to explain to the idiots you have answering your phones THAT I PAID THE KLARNA BILL September 2024. Klarna have actually refunded me some money around 2 months ago so as I've always said I PAID THAT BILL IN September 2024. DEBT CLEARED, GONE ETC ETC ...........ANY MORE STUPID LETTERS FROM YOU AND I'LL TAKE PROPER LEGAL ACTION BY A CCJ AND THATS REALLY GOING TO EAT INTO YOUR PROFITS SO BACK OFF.
Agreed with an Ardent service advisor, settlement figure for a minor ebay debt back on 25/09/2023 (paid in full on this day). I have been informed today - 23rd June 2025, that Ardent credit did not update their client or confirm to them that this debt had been settled in full!! Highly irregular practice & behaviour by a VAT registered LTD business. Phillips & Cohen Associates (UK), Ltd. Question for Nick Cherry: The Codes & standards compliance advertised via web page, and this is only a suggestion, perhaps training of the FOUR CORE VALUES may be of use going forward. Existing & potential Clients BEWARE - Recovery may lack transparency.....
Ruby was so lovely and accommodating to my situation and it’s really put my mind at ease for a significant chunk of time. I couldn’t have asked for a nicer person to speak to.
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ardentcredit.co.uk100 total • Write a review
Horrendous experience- completely discriminating against deaf BSL users. Refused to speak with customer via a Sign Language interpreter. Refused to recognise reasonable adjustment with the equalities act. Refused to discuss or even loot at appropriate alternative options. Only leaving BSL user forced to write in English to raise complaint. English is their 2nd language and struggled with this it was upsetting and daunting especially since it it was a fraudulent account set up in their name. Putting it down to data protection even though it was their company that allowed the fraud to take place !!! Do not trust them!!!
Date of experience: February 25, 2025
The operative is always very polite understanding & helpful
Date of experience: February 21, 2025
The lady who called today was lovely, straight to the point and set up a payment plan within minutes! She’s great at her job!
Date of experience: February 19, 2025
Ardent Credit tried to withdraw £1600 out of my bank account at 5am without permission and against my IVA. Scam business. Beware of bad practice Copy of attempt even though Ardent has denied incident. Ardentcredit Ardentcredit L33 7XW GBR Tuesday, 18 February 2025. 05:11 Amount: -£1,669.10 Type: Card Payment Status: Declined Reference: ARDENTCREDIT.CO.UK
Date of experience: February 18, 2025
I was given the opportunity to speak with a lovely young man called Joe. Very patient and understanding. Helped make the process go very smoothly with no complications. A weight has now been lifted and feel a lot more at ease. Many thanks Joe, top guy!
Date of experience: February 14, 2025
The agent I spoke to was very helpful..polite and sorted what needed to be done very quickly..excellent customer service
Date of experience: February 5, 2025
Professional and understanding agent..Ardent is an excellent agent for assisting with managing debt.
Date of experience: January 27, 2025
Chloe had a lot of patience as I was multi tasking when she phoned me but she was very efficient, helpful and kind and is 10 Our of 10 For customer service.
Date of experience: January 23, 2025
Spoke with Nina, who was very professional and attentive. She calming & clearly navigated me through the reasons why my debt had accumulated and not previous been annulled. She helped me beyond what would be expected of a collection agency offering support and wellbeing. Couldn’t have met/spoken with a more genuine & attentive person whilst personally in such difficulty/circumstances. Thank you Nina!!
Date of experience: January 20, 2025
