Ardent Credit Services Ltd t/a Debt & Revenue Services receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.
An insurance company sent my details in error. I phoned Ardent and the customer service was brilliant. I don't recall the woman's name I dealt with, but she was brilliant. She was kind, polite and knowledgeable. She sent my details back to the Insurance company. She really helped me and I'm very grateful for the great service she provided.
This so called Debt Collection Company ' are nothing but an absolute joke but sadly not very funny, rather like the practices they use to try to get money that IS NOT OWED out of people who actually do pay their bills. Guess what this set of morons are now doing? Sending silly letters threatening something on the lines of bailiffs!!! Bring it on guys because you're dealing with a retired Step Change Debt Counsellor and I know just how to deal with real bailiffs so I'm keeping my dog hungry and she likes a nice ankle bone to nibble on but they're not normally still attached to a living being. I've rung you 3 times and tried to explain to the idiots you have answering your phones THAT I PAID THE KLARNA BILL September 2024. Klarna have actually refunded me some money around 2 months ago so as I've always said I PAID THAT BILL IN September 2024. DEBT CLEARED, GONE ETC ETC ...........ANY MORE STUPID LETTERS FROM YOU AND I'LL TAKE PROPER LEGAL ACTION BY A CCJ AND THATS REALLY GOING TO EAT INTO YOUR PROFITS SO BACK OFF.
Agreed with an Ardent service advisor, settlement figure for a minor ebay debt back on 25/09/2023 (paid in full on this day). I have been informed today - 23rd June 2025, that Ardent credit did not update their client or confirm to them that this debt had been settled in full!! Highly irregular practice & behaviour by a VAT registered LTD business. Phillips & Cohen Associates (UK), Ltd. Question for Nick Cherry: The Codes & standards compliance advertised via web page, and this is only a suggestion, perhaps training of the FOUR CORE VALUES may be of use going forward. Existing & potential Clients BEWARE - Recovery may lack transparency.....
Ruby was so lovely and accommodating to my situation and it’s really put my mind at ease for a significant chunk of time. I couldn’t have asked for a nicer person to speak to.
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Constant harassment for an outstanding balance to Admiral, when in fact my insurance was coming to end for renewal, but i chose to go with a cheaper premium. Every time i spoke witb Admiral representatives, they had an understanding of my situaton. Like i say i was changing provider anyway. I dont owe nothing, so stop trying to text or phone me, ya blocked anyway and if it carries on il be doing a formal complaint. 😃 Much obliged 😁
Date of experience: June 9, 2025
Very understanding and helped me set up my payment plan thankyou
Date of experience: June 6, 2025
Advisors are always very helpful on the phone.
Date of experience: May 28, 2025
Very helpful and friendly catered to my needs and set up a plan that works for me not like other collectors very happy
Date of experience: May 21, 2025
The most deplorable Company that I have ever encountered. Harrassing a vulnerable old lady for a relatively trivial amount of debt, for an ISP contract that was terminated due to failure to supply the service. The debt was strongly and justifiably disputed, yet both Ardent and the ISP (TalkTalk) failed to address a single point raised to defend the claim. Advised by phone in January 2025 that the claim was closed, it was resurrected in May 2025. Utterly shameful.
Date of experience: May 21, 2025
straight to the point , efficient and kind , no complaints
Date of experience: May 15, 2025
Well they are professional trained to calm you respect you and make money arrangements that you can offered. Absolutely brilliant.
Date of experience: May 14, 2025
