Organisation & service was first classβ¦
Organisation & service was first class on both ships (Vega & Polaris).
4.5
Great
999 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
APT River Cruises & Tours receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about expensive and poor quality.
β¨
Based on reviews, created with AISee what reviewers are saying
Excellent Service
I cannot fault the service I received from Rachel Mack. She went that extra mile to ensure that she was able to offer me exactly what I wanted from my river cruise choice. I had many questions and requirements which she dealt with in a friendly, helpful manner whilst remaining professional at all times. It was a pleasure to deal with her, she is a credit to APT.
Very high quality fabulous cruise.
Very high quality fabulous cruise.
Fabulous boat, wonderfull holiday.
Fabulous boat, immaculately maintained, excellent ports of call, enthusiastic and informative Tour Director, plenty of food and drink, ( though served by less than enthusiastic staff, no eye contact, little rapport ). Overall, an exceptionally good trip. We would strongly recommend APT to anyone considering a small motor yacht cruise.,
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
aptouring.com
All reviews
999 total β’ Write a review
Showing 941 - 950 of 995 reviews
VV
Excellent customer service eventually
Rhumanah was very pleasant, informative and efficient. The main difficulty was getting through on the phone. I gave up after 30 minutes and had to email to confirm the option. Rhumanah called very quickly after that.
Date of experience: November 2, 2022
PC
Duoro cruise
Cruise director was not very helpful Some of the buffet food was quite cold
Date of experience: October 31, 2022
I
Ian
US
The service on board was excellent andβ¦
The service on board was excellent and the quality and cleanliness of the rooms was of a very high standard. Meals were varied and the menu was diverse and cooked to an excellent standard. The portions were not too large and enabled a fine eating experience without over facing the guests. The quality of the wines was just right for each occasion. Communication on board with the passengers was of a high standard and nothing was too much trouble for the crew. As far as the shore excursions were concerned,I have some concerns. We were all given a radio hearing device with one earpiece through which the guide briefed us on our tour ashore. Either the guide had the microphone in the wrong place or the equipment was faulty which made it very difficult for the audience to hear. Guides should be given better tuition on the use of the microphone in areas of high background noise. My wife used her own I pad earpieces which improved the situation somewhat but even then it was difficult to hear the guide. The best guide was in Regensburg who spoke excellent English, she had a degree from Aberdeen University and really knew her stuff. We heard every word she said probably because she has positioned her microphone in the correct place. Another point for the tours was that we were not warned of the need to have change to use in the toilets. This caused a degree of concern to we tourists and at one stage I found myself having to push two people through the gate as only one had change! Finally, the water in the cabins on board is βgreyβ water. It would be better from a health and safety perspective if a flask of fresh water was in each cabin for tooth cleaning and for a drink if needed at nighttime. I hope the above helps you to approve even more, the experience we had on our holiday. Once off the boat we stayed in the hotel overnight in Neuremburg before being picked up on time the following morning to be taken to Munich airport to catch the flight home on the 15 October. Munich airport is amongst the worst I have been to in many a year of air travel. The communication was unbelievably poor. The facilities were widely dispersed and inadequate for purpose and the management on the boarding desk was abysmal. When we arrived there was hardly anyone at the airport who could direct us to the right place, there was no baggage drop off facility ( we had checked in on line and had boarding cards but ended up in a long queue to go through standard check in procedures). It took us 35 minutes queueing before we got our revised boarding cards as, βthey had changed the planeβ. A sorry end to what had been a good holiday.
Date of experience: October 31, 2022
MS
Highly recommend
Well organised. Excellent cruise director and staff who responded to any question posed. Beautiful boat and food was excellent. Excursions well organised which you could opt in or out . My husband used a mobility scooter on shore . The team could not have been more helpful getting it on and off the boat. All in all an excellent organisation which I highly recommend. Thank you
Date of experience: October 30, 2022
DP
Danube river cruise
Great travel experience. Lovely and helpful staff. Good tour guides. Relaxed atmosphere on the river cruise. Good food and wine at meal times.
Date of experience: October 27, 2022
PC
Rhine Danube river cruise
Excellent holiday throughput. Staff really helpful, food brilliant, and boat very comfortable.
Date of experience: October 26, 2022
MC
Mr Cooke
US
Adriatic Cruise Aboard Princess Eleganza
The Princess Eleganza is a lovely boat kept in tip top condition, with each passenger being made to feel that it was their own private luxury yacht! Nothing was too much trouble, with every request being met with a 'yes'. The places along the Dalmation coast and islands visited were perfect too - great tourist destinations, steeped in history. Difficult to find anything negative to say - my wife felt that there could have been more hooks on my side of the cabin!
Date of experience: October 26, 2022
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.