Organisation & service was first classβ¦
Organisation & service was first class on both ships (Vega & Polaris).
APT River Cruises & Tours receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about expensive and poor quality.
Organisation & service was first class on both ships (Vega & Polaris).
I cannot fault the service I received from Rachel Mack. She went that extra mile to ensure that she was able to offer me exactly what I wanted from my river cruise choice. I had many questions and requirements which she dealt with in a friendly, helpful manner whilst remaining professional at all times. It was a pleasure to deal with her, she is a credit to APT.
Very high quality fabulous cruise.
Fabulous boat, immaculately maintained, excellent ports of call, enthusiastic and informative Tour Director, plenty of food and drink, ( though served by less than enthusiastic staff, no eye contact, little rapport ). Overall, an exceptionally good trip. We would strongly recommend APT to anyone considering a small motor yacht cruise.,
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We are currently doing a cruise from Amsterdam to Prague with APT on the Travelmarvel. So far we have had meals which are nice but extremely small portions especially the fish.(we are not big eaters) Service when dining is extremely slow and it is obviously understaffed. The staff are lovely thou. When ordering a beer on average 25 minutes and have had to ask each time for water and wine. So far we have been delayed at every port and tours have been shortened due to them running late every time up to 4 hours today when we were told they were running ahead of time. Extremely disappointing as we looked at other river cruises and this was more expensive and touted as premier Australian owned cruise line. We have spoken to numerous other guests and asked their opinion without voicing ours and they were also very disappointed with the overall cruise, service etc. Cabin is nice and the cabin staff are excellent. I am providing an overall view of this cruise. Communication when running late at ports is not communicated unless you ask. The front desk do not know anything unless it is communicated to them by by the cruise director. The wi fi service continually drops out and you have to keep re logging in each time. My two cents worth after paying a lot of money for this cruise.
Date of experience: June 4, 2023
The organisation was first class, the ship and staff were excellent, All in all a fantastic holiday that we would recommend to anybody. We will defiantly use APT again.
Date of experience: May 29, 2023
After doing the 8 day tour last June with travel marvel we felt the destinations were better and much less time was spent at sea. The day trip into Bosnia was a nightmare...6 hours spent on the coach most of which was at border control to have approximately 1 hours time there. We were given a roll as packed lunch and when we arrived for dinner we had 1 stuffed pepper! The food was not up to standard of the previous year in fact we elected to eat off the ship 3 times. The crew on the ship were superb. We know APT can do better than this.
Date of experience: May 29, 2023
US
This was a very different holiday for me. I enjoyed it and will likely book another. The Travel Marvel ship Is beautifully appointed to a luxury standard.As I am a solo traveller and I chose to pay for a P category cabin on the upper deck. It was worth every penny and I neednβt have brought toiletries because everything was provided. The on board staff were friendly and helpful. Visits to the various towns and cities were generally well organised although I did not care for Vienna and the 2 hour coach ride to Salzburg made for a very tiring day. The food was good but not outstanding. Sadly 2 fish meals were returned. They could not be described as tasty or succulent. Wine, beer etc flowed freely at mealtimes and most were local and of excellent quality. The main thing that irritated me was being informed at 6.30pm on the day before leaving the ship( 2.30pm the following day) that I would be required to vacate my cabin at 9 am the following morning. After raising objections the time was changed to 11am. I would, however, recommend APT to anyone looking for a river cruise which is competitively priced and overall provides an enjoyable experience/ holiday.
Date of experience: May 27, 2023
The staff were excellent especially the Captain and the cruise director who had to alter the itinerary because of the awful weather. It was disappointing that in spite of daily complaints the TV's and air conditioning in the cabin did not work..The food was reasonable but it would have been nice to have a choice at dinner like we had on the final night.
Date of experience: May 24, 2023
Initial callback was very quick and everything from there was made very easy, pleasant and efficient by the lady who called me. My booking was made and confirmed, including flights, within about 20 minutes - superb service, thank you
Date of experience: May 24, 2023
Princess Eleganza is a small cruise ship with less than 40 passengers, crewed by friendly Croatians with an efficient, friendly and knowledgeable Tour Manager. Delicious meals, an interesting itinerary and friendly passengers made the week an enjoyable and memorable one.
Date of experience: May 23, 2023
Very knowledgeable staff, made everything very clear and easy to book.
Date of experience: May 23, 2023
This was a great experience. The cruise director Nick was excellent, he gave us a great descriptions of the towns and experiences along the way. The workers of our ship Amavenita were lovely. They were full of smiles. We change ship half way to Amareina and the workers were also lovely but i must say the Amavenita was 10/10. We met great people on the ship. The entertainers Dani and Petra were lovely and thanks to them we had such a good time when we were onboard. APT, You have chosen amazing people to work for you. They made our experience unforgettable. Alex and Kim de Aquino. Amsterdam to Budapest 12/04/23 to 26/04/23
Date of experience: May 22, 2023