Review summary

Appliances Online Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

MD

Maree Dawson

1 out of 5 stars
Selling items they don't have in stock

I ordered an item from this organization which mentioned July 10 as delivery - I've just spoken to these people and they have told me they don't have even the item in stock in Victoria so are advertising appliances they don't have and I now don't know when this item will be available or delivered in Victoria - they offered me the same item to be POSTED though I requested my old item of exactly the same product be collected for recycle so how is an Aust Post delivery going to achieve that - now I wait and watch for a "couple" of weeks until the item is in stock in Victoria. Very misleading and poor customer service should have gone retail.

PM

Paul McFawn

5 out of 5 stars
Great to shop & deal with

We have now got several large household white-goods from Appliances Online. Have purchased via the website & on the phone when using their price matching offer. Really excellent to deal with. The delivery service is first rate keeping you up-to-date with the delivery status and arrival date/time. Plus taking away the old one is just great. In one case I had to make a warranty claim - again it was no hassle, excellent to deal with and they sorted the problem out for me. Highly recommended to deal with. We will do so again.

TT

Tao Tom

5 out of 5 stars
High quality products

High quality products, high price-quality ratio, satisfactory service, high quality after-sales support. This is my first time to contact this online shopping company, and I will be its forever customer.

L

Lynne

5 out of 5 stars
I ordered my new washing machine in a…

I ordered my new washing machine in a Sunday night and it was delivered and installed on Monday morning by a very friendly and professional father son team. I will most definitely use appliances online in future.

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All reviews

1,000 total • Write a review

Showing 131 - 140 of 996 reviews
c
5 out of 5 stars

Good customer service

Initially was frustrated as our washing machine delivery was delayed twice. However, Appliances Online custom care team got in touch and resolved the issue. Thank you

Date of experience: April 24, 2025

JH
5 out of 5 stars

Excellent sales and customer service…

Excellent sales and customer service team 3 times have matched or even bettered others prices..don’t forget to tip your delivery team when purchasing..makes that experience a more pleasant one 4.9 out 5 as a whole

Date of experience: April 24, 2025

H
1 out of 5 stars

I have felt with appliances on line…wrong wrong wrong keep getting it wrong and wanting to charge me stocking fee wts

I have felt with appliances on line many times but this time it’s been shocking they keep getting everything wrong ! Omg they don’t know what’s going on !! I’m over this ! Forgot sakes !!

Date of experience: April 23, 2025

JS
1 out of 5 stars

REFUND ADVICE

REFUND ADVICE If you're struggling to get a refund from Appliances Online, here's what you need to know: they are legally responsible for the products they sell. Don’t let them shift the blame onto the manufacturer — that’s a common tactic to dodge accountability. Under Australian Consumer Law, you’re entitled to a refund for faulty goods, and you have the power to enforce it. If they won’t cooperate, take action through your state’s small claims tribunal — QCAT (QLD), NCAT (NSW), VCAT (VIC), SACAT (SA), etc. The process is straightforward and there’s plenty of guidance available online. Know your rights, stand your ground, and don’t let them dismiss your complaint. File a claim and hold them to account.

Date of experience: April 22, 2025

K
5 out of 5 stars

Highly recommend Appliances Online

Highly recommend Appliances Online, great communication from the time order was placed to the time it arrived and installed! Great range of products 👌

Date of experience: April 22, 2025

L
5 out of 5 stars

Exceptional customer service & prompt…

Exceptional customer service & prompt delivery. We had an issue with the appliance but the company replaced a new one the next day.

Date of experience: April 22, 2025

WG
5 out of 5 stars

Great company

Just the ease of ordering, delivery and installation was a breeze we will be using AOA again thank you R&W

Date of experience: April 22, 2025

AG
5 out of 5 stars

A very easy process to order online

A very easy process to order online. Great next day delivery service. Good service from placing the order with immediate backup information & delivery process explained. Good communication in-between & very friendly/ helpful delivery guys who notified me throughput the day of the delivery expectation

Date of experience: April 21, 2025

GD
5 out of 5 stars

My Appliance was delivered on time

My Appliance was delivered on time. The delivery crew was very communicative and helpful.

Date of experience: April 21, 2025

LT
5 out of 5 stars

From start to finish the service was…

From start to finish the service was excellent item is great at a great price delivery was excellent and on time

Date of experience: April 21, 2025

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