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Review summary
Appliances Online Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I ordered an item from this organization which mentioned July 10 as delivery - I've just spoken to these people and they have told me they don't have even the item in stock in Victoria so are advertising appliances they don't have and I now don't know when this item will be available or delivered in Victoria - they offered me the same item to be POSTED though I requested my old item of exactly the same product be collected for recycle so how is an Aust Post delivery going to achieve that - now I wait and watch for a "couple" of weeks until the item is in stock in Victoria. Very misleading and poor customer service should have gone retail.
We have now got several large household white-goods from Appliances Online. Have purchased via the website & on the phone when using their price matching offer. Really excellent to deal with.
The delivery service is first rate keeping you up-to-date with the delivery status and arrival date/time. Plus taking away the old one is just great.
In one case I had to make a warranty claim - again it was no hassle, excellent to deal with and they sorted the problem out for me.
Highly recommended to deal with. We will do so again.
High quality products, high price-quality ratio, satisfactory service, high quality after-sales support. This is my first time to contact this online shopping company, and I will be its forever customer.
I ordered my new washing machine in a Sunday night and it was delivered and installed on Monday morning by a very friendly and professional father son team. I will most definitely use appliances online in future.
Great range of products available. Matched prices seen elsewhere plus collected our old appliance and delivered our new appliance with no extra charges within two days. Very happy.
So professional and so helpful, and they really made me feel that they were interested in helping me as a customer! Personal service even via the chat facility, and the sales team members handled my multiple questions with patience. Delivery needed to be on a specific day, and it all went smoothly. Email and text communications kept me updated on the status of the order. All in all, a really easy, pleasant shopping experience - 'bricks&mortar' retailers could learn some lessons about customer service from Appliances Online.
Excellent service from start to finish! Great communication on delivery window and came exactly when they said they would. They took my old dryer away and put the new one in its place and took the box and rubbish away with them! 10/10 with the whole experience of purchasing from Appliances Online.
Ordering was easy & I like the compare feature on the website, making it easier to choose between similar items. Delivery was on time, friendly and careful, and communication was excellent.
So happy with our shopping experience. Easy to order and a great price without all those extra charges for delivery and removal old machine. The 2 hour delivery window allowed us to plan our day. The boys (Ricky & another fellow) that delivered it were great. Friendly, informative and so helpful. A couple of other places that had a similar price that ended up over $100 more after all the add ons. We’ll definitely buy from you next time and tell others.
Washing machine purchase. A one service. A one delivery. A one install. Old washing machine taken away. Ordered 9pm. Delivered and installed by 10am next day. Thank you
I recently purchased a refrigerator from Appliances Online on Saturday 12/04/2025.
I’m thoroughly impressed with their delivery service! From start to finish, the experience was seamless.
The website was easy to navigate, making it simple to choose the right fridge for my needs.
Once I placed my order, I received timely updates on the delivery status, so I knew exactly when to expect my new appliance.
At the end of the day, you can find a good deal anywhere however you can’t find such an impressive customer service anywhere, starting from Ben in the customer service over the phone to the delivery team.
Rod and Dakota arrived right on time, and they were incredibly professional.
They handled my refrigerator with care and ensured it was set up properly in my kitchen.
They also took the time to explain the setup process and answered any questions I had about the fridge.
What really stood out to me was their high communication level, politeness and attention to details, They even moved the old refrigerator away, which saved me a ton of hassle.
The whole process was efficient and the team was friendly, respectful, cheerful and accommodating.
I highly recommend Appliances Online for anyone in need of a new refrigerator or other appliances.
Their delivery service is top-notch, and the convenience they offer is unmatched.
I’ll definitely be coming back for future appliance purchases!
A very special big THANK YOU Rod and Dakota 🙏
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