Review summary

Appliances Online Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

MD

Maree Dawson

1 out of 5 stars
Selling items they don't have in stock

I ordered an item from this organization which mentioned July 10 as delivery - I've just spoken to these people and they have told me they don't have even the item in stock in Victoria so are advertising appliances they don't have and I now don't know when this item will be available or delivered in Victoria - they offered me the same item to be POSTED though I requested my old item of exactly the same product be collected for recycle so how is an Aust Post delivery going to achieve that - now I wait and watch for a "couple" of weeks until the item is in stock in Victoria. Very misleading and poor customer service should have gone retail.

PM

Paul McFawn

5 out of 5 stars
Great to shop & deal with

We have now got several large household white-goods from Appliances Online. Have purchased via the website & on the phone when using their price matching offer. Really excellent to deal with. The delivery service is first rate keeping you up-to-date with the delivery status and arrival date/time. Plus taking away the old one is just great. In one case I had to make a warranty claim - again it was no hassle, excellent to deal with and they sorted the problem out for me. Highly recommended to deal with. We will do so again.

TT

Tao Tom

5 out of 5 stars
High quality products

High quality products, high price-quality ratio, satisfactory service, high quality after-sales support. This is my first time to contact this online shopping company, and I will be its forever customer.

L

Lynne

5 out of 5 stars
I ordered my new washing machine in a…

I ordered my new washing machine in a Sunday night and it was delivered and installed on Monday morning by a very friendly and professional father son team. I will most definitely use appliances online in future.

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All reviews

1,000 total • Write a review

Showing 991 - 996 of 996 reviews
SD
5 out of 5 stars

Excellent Service

The ordering processes is very simple and delivery ontime as promised

Date of experience: August 20, 2023

S
5 out of 5 stars

Good old fashioned service

Incredibly happy with the top notch service from Appliances Online. Have had a few deliveries now and the constant communication from delivery drivers with a 2hour delivery window takes away any fear of missing the arrival of your item. Drivers have been super polite and efficient, even take away packaging rubbish if required. And the prices are great as well! They will price match if you call. This is my go to store now. Thanks for great service!

Date of experience: August 20, 2023

JL
5 out of 5 stars

Terrific

Terrific! Price matched in 5 minutes via chat and delivered in two days. Installed set up all the channels and that was that, easy as to upgrade our old TV

Date of experience: August 20, 2023

DC
5 out of 5 stars

Great service easy to use communicated…

Great service easy to use communicated well. Delivery on time driver happy unpacked and took packaging away. Will use again.

Date of experience: August 20, 2023

M
5 out of 5 stars

My first time ordering with appliances…

My first time ordering with appliances online and won’t be my last. You guys were awesome. You not only priced matched the cheapest price I found but free delivery. Talking to service on the phone then sending a email with the link for the new price and going through checkout took less than 5 mins. I can’t fault online ordering. I had to call up to make sure you were taking my old appliance away and had a good laugh with the guy. The delivery guys messaged me twice to say how far away they were. Took a few mins to swap. Seamless purchase and I love the tv. TVs today are so light put the feet on picked up tv put on stand by myself plugged in up and running in mins. Great picture, colour and sound. Amazing for the price. I’ll be back if I need to buy anything in the future. Thank you

Date of experience: August 20, 2023

KD
5 out of 5 stars

We ordered via phone with Anastasia who…

We ordered via phone with Anastasia who made this so easy. Ordering was really simple and fast. They took on board our problem with disconnection of the old unit and saved us a big headache. The delivery was the next day. Argtim and his installation guys were very efficient and friendly. They quickly removed the old machine, setup the new one, found and fixed a prior install problem, and demonstrated the operation. Overall this was a fantastic experience.

Date of experience: August 20, 2023

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