10 months ago
Constant problems with no water can't replace the pipes but can pay their shareholders
10 months ago
Entering day 4 without mains water. No end in sight. Apparently they can’t find the cause of the supply failure.
I had received my end bill amount today due to account closer. The end bill was extremely high which was causing great distress. Once explaining my situation to a brilliant guy called Liam, he was able to resolve this issue promptly leaving me with the best possible outcome. I am very grateful!
This company blew mind away. I was having problems meeting up with Bill payment and they made life easier for me. It's unbelievable and I'm so happy. Their staff Karolina and Kathryn are lovely individuals ♥️. Thank you.
Excellent customer service and query resolved quickly.
Always very friendly and helpful when you need to contact them
Really like the idea of the contact via WhatsApp - CS helpful and knowledgeable! Happy customer 🙂
Change a wrong spelling of the name.
Very friendly and efficient service.
Love this service Chatted to Anglian Water on Whatsapp. They were quick to reply and dealt with my query very efficiently. Thank you
I used Anglian Waters WhatsApp service regarding a refund and dealt with Robyn. Very impressed with how quickly they replied and dealt with my enquiry. Super efficient!
Fabulous customer service
Very easy to set up new account on WhatsApp! Mathew was great.
Great help when I enquired about a water leak that wasn’t visible- no idea when it had started. Jack tracked it back to the exact day it started and then refunded me the cost of the water lost. Very grateful, thank you!
Having never used a WhatsApp customer service interface before I was slightly reluctant BUT the experience was perhaps the best I have used in recent years. Great interface and customer care from Anglian Water. Well done.
Issue was resolved efficiently after speaking vis whatsapp. Very quick response and friendly. Would highly recommend
Really helpful and fast replies
Easy and helpful solved my issue
Through Anglia Water's WhatsApp messaging service, I exchanged several messages with a lovely lady called Kathryn. She was extremely helpful with advice and the costs involved and made it very easy and clear to understand. I am very happy with the service I received today.
Using What’s App was perfect. I was able to upload documents needed and lots better to communicate through. Everything I needed addressing was addressed and sorted. Thank you!
Craig was very helpful in setting up my new account after not being able to make changes online.
Had to do a change of address with a house move, used the online what’s app feature and was helped by a lady named Rachel, she was excellent and the what’s app is so much better than waiting on call queues. Highly recommend this way of contact 👍
Based on analysis of 196 reviews rated 1-2 stars for Anglian Water
“Constant problems with no water can't replace the pipes but can pay their shareholders”
“Reported a domestic water leak almost 3 weeks ago”
“If I could give 0 stars I would”
“Anglian Water need prosecuting for fraud and for charging people for services they do not properly provide”
“RIP off merchants now with these new prices, had my highest bill in over 12 years = total piss take”
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Anglian Water is a leading utility provider in the UK, dedicated to supplying water and sewerage services to approximately six million customers across the East of England. The company focuses on delivering reliable water supply, managing wastewater treatment, and ensuring environmental sustainability. Anglian Water offers a range of customer support services, including assistance with billing, prioritization for vulnerable customers, and resources for preparing for wet weather and flooding. The company emphasizes community engagement through initiatives like the Thriving Communities Fund, which supports local water environment projects. With a commitment to transparency and customer care, Anglian Water provides multiple channels for customers to report issues, access account services, and receive personalized assistance. Their operational hours are designed to accommodate customer needs, with support available during weekdays and through various online platforms.
Anglian Water receives a mixed response from customers, with 58% expressing positive experiences while 41% report significant issues. Many reviewers commend the helpfulness of the staff, highlighting individuals like Kelly and Emmanuel for their exceptional support during challenging situations. However, numerous complaints arise regarding persistent water supply problems, with some customers experiencing days without mains water and inadequate responses to reported leaks. Additionally, there are frustrations over rising bills and perceived overcharging, with some feeling that the company prioritizes shareholder profits over service quality. While some long-term customers appreciate the ease of dealing with the company, the overall sentiment reflects a struggle between commendable service and serious operational shortcomings.
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