Anglian Water Reviews

Laura was friendly, knowledgeable and made me feel valued as a customer. My query was sorted out in no time at all. Very happy customer!

Tom made the experience of setting up a new home account so simple, via Whatsapp. Feeling confident going forward with Anglian Water that if there are any issues, they will be sorted.

Uses the WhatsApp feature. Very helpful if you have other things to do. Whoever was dealing with me was very helpful and knowledgeable. I appreciate this feature a lot. Thank you.

The customer service support was seamless and easy. The agent was really helpful in solving my issues.

Really impressed with Anglian waters customer service. I used their WhatsApp chat for the first time with a bill query and the agent I spoke with (Craig) went above and beyond to solve my issue and arrange for my payments to be changed. So quick and easy! Craig was very polite, friendly and efficient.

Spoke to an advisor called Craig and he was really helpful. Sorted out my issue with no drama or stress and in a timely manner. Really pleased with the service

Great experience using their WhatsApp service. Liam was very helpful, answered my questions clearly and got everything sorted for me.

The person was ver helpful and put my mind at ease.

Had a whatsapp conversation with Rachael who sorted my query out immediately. Very nice and friendly. Well done x

Cannot praise anglian water enough.i had a pronlem with outside tap which in turn caused a leak whilst i was on holiday,neighbour was watering garden and was not aware it was leaking.i rung anglian water to see if i could pay the spike in usage off in one go rather than it being added to monthly payments.they ssid they will come and read meter and will wipe the ammount off under their leakage scheme.am overwhelmed by this.brilliant customer care.lovely hepfull lady.very caring.hats off to anglian water!!!

Spoke to Jonny on WhatsApp and the advice was fast and accurate, exactly what I needed. Give this man a raise, AW!

Never had a problem with AW in the 23 years we’ve been with them. Friendly and helpful staff, no issues with billing, very prompt with notifications re leaks etc.

Molly resolved my issue extremely quickly with no fuss.

Kathryn gave excellent customer services and sorted my query really well. 😊

Easy to use WhatsApp service. Issue dealt with quickly and effectively without having to be ‘on hold’.

The agent I spoke to was helpful,he rectified the mistakes thet were on my account.

Matthew was great. A pleasure to deal with him.

Extremely efficient and issue resolved within a single WhatsApp message.

So Anglian water decide to unite with essex and suffolk water then demand the rest of the years payments in one go when i always paid weekly by standing order. They have the cheek to put it down as not paid/late whatever you want to call it when its not even due yet !!! How dare they!!! How many old people on pensions like me are worried sick because they cant pay it in one go!!! If they dare put this down on my credit score as not paid/late payment il be reporting them to the Ombudsman , trading Standards, my local MP and anyone else that might be interested . i'm not paying, theyl get it in dribs and drabs . They cant turn the water of so up thiers !!!! To others with the same problem don't pay it in one go , a couple of quid a week ,they have to accept it .