10 months ago
Constant problems with no water can't replace the pipes but can pay their shareholders
10 months ago
Entering day 4 without mains water. No end in sight. Apparently they can’t find the cause of the supply failure.
Very friendly and was able to help out with setting up an account and sent me emails to sign up to the online bits and get everything sorted for us. Explained things we asked her to and was very helpful.
I Was contacted about a refund, logged into my account and started a WhatsApp chat. Within minutes I was contacted back, had the refund sorted and returned straight away. Great, easy, friendly service!
Superbly clear and relatively quick in response!
Really helpful and communicative staff, responded very quickly and explained everything with crystal clear clarity
Great service rep!
Kathryn answered my query. She was fantastic 👏 thank you 👍
Very professional & polite . Had an answer in seconds. Tom is an asset.
Had a new water meter fitted today. Friendly helpful service, full explanations given of new meter and service generally. Very good service.
One of the only water companies that I trust! Excellent care and attention.
Very prompt and favourable response to a request for a leakage allowance
Julie was so helpful and responsive today, & really supported me to solve our issue, her customer service was brilliant.
Really helpful experience using WhatsApp chat, problem fixed quickly and staff were helpful and empathetic.
The male (jack) who I messaged was very helpful and pointed me in the right direction. The lady who I spoke to on the phone I cannot remember her name sorry she was caring and very compassionate we was cut off and she rang me back straight away.
Overpaid my water bill due to a leak. Contacted them today and was given an immediate refund and reduced direct debit. That’s great customer service!!
I used the WhatsApp chat facility as this was the most convenient for me. Jonny, the staff member who dealt with my enquiry was spot on. Knew his stuff, answered in a timely and professional manner and dealt with my query with no issues Thank you Jonny!
What a brilliant service I have received. I was in some credit after paying my recent bill. A very quick whats app message and I'm going to recieve the refund in 2 days and have had my direct debit reduced for the next coming year. No waiting on the phone for ages for someone to pick up. Brilliant customer services.
Had to endure almost 2 years of threats from Anglian Water before they accepted that the huge increase in my water consumption was due to a leak on their meter. They did however send me numerous leaflets on how to conserve water. 😀
Quick and effective, very understanding and affordable
Efficient WhatsApp correspondence on a Sunday. Really helpful, problem solved in 5 minutes
Tom was very helpful when ending my account due to me moving out. Very smooth transition and took less than 5 minutes! He’s great!
Based on analysis of 196 reviews rated 1-2 stars for Anglian Water
“Constant problems with no water can't replace the pipes but can pay their shareholders”
“Reported a domestic water leak almost 3 weeks ago”
“If I could give 0 stars I would”
“Anglian Water need prosecuting for fraud and for charging people for services they do not properly provide”
“RIP off merchants now with these new prices, had my highest bill in over 12 years = total piss take”
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Anglian Water is a leading utility provider in the UK, dedicated to supplying water and sewerage services to approximately six million customers across the East of England. The company focuses on delivering reliable water supply, managing wastewater treatment, and ensuring environmental sustainability. Anglian Water offers a range of customer support services, including assistance with billing, prioritization for vulnerable customers, and resources for preparing for wet weather and flooding. The company emphasizes community engagement through initiatives like the Thriving Communities Fund, which supports local water environment projects. With a commitment to transparency and customer care, Anglian Water provides multiple channels for customers to report issues, access account services, and receive personalized assistance. Their operational hours are designed to accommodate customer needs, with support available during weekdays and through various online platforms.
Anglian Water receives a mixed response from customers, with 58% expressing positive experiences while 41% report significant issues. Many reviewers commend the helpfulness of the staff, highlighting individuals like Kelly and Emmanuel for their exceptional support during challenging situations. However, numerous complaints arise regarding persistent water supply problems, with some customers experiencing days without mains water and inadequate responses to reported leaks. Additionally, there are frustrations over rising bills and perceived overcharging, with some feeling that the company prioritizes shareholder profits over service quality. While some long-term customers appreciate the ease of dealing with the company, the overall sentiment reflects a struggle between commendable service and serious operational shortcomings.
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