Anglian Water Reviews

Really good experience thanks for all your help really appreciate it thanks

Great service

Kathryn was absolutely fabulous and solved my problem!

Brilliant service. Quick, friendly and extremely helpful! No judgement and made me actual feel like a person

A company who really care for their customers, after a serious house fire they could not have been more helpful and understanding.

I contacted Anglia water through WhatsApp. This was very easy to do with no stress waiting on a phone call. The person I dealt with, called Jack was very helpful and got my account set up very efficiently. Great service.

Tom was great and very helpful! The WhatsApp feature is absolutely amazing!

Anglian water responded promptly to my bill query and helped with a leak check. They then reduced my high bill because of a possible leak. Excellent service!

Had a leak at my property which wasn’t really anything to do with Anglian water as it was an internal issue. Fixed the leak and reported it and they amended my bill and applied a discount within the hour! Great service by Helen who dealt with my WhatsApp messages.

Contact though WhatsApp was so much quicker and easier than phone I've used it a few time very easy too resolve any problems I have and staff are always easy too understand and respectable

Had a WhatsApp with Tom , what a great service , my query dealt with very efficiently Thankyou

Our bill came up too high, I contacted Anglian Water via WhatsApp (which is the best thing ever being as a mum with a small baby!) Mathew was very helpful and sorted my issue super fast and explained why it happened and how to prevent it. Mathew was extremely helpful.

Excellent service over the last few weeks helping sort a leak issue which started from AW being pro active about a noticed change to my usage.

The customer service agent, Kathryn was very helpful, sorted out my problem swiftly & was very professional in her manner.

Mollie provided exceptional service today. Her professionalism and dedication were evident throughout our interaction. Mollie was not only knowledgeable and efficient but also friendly and approachable, making the entire process smooth and stress-free. Thank you once again Mollie.

Great service by Molly via whatsapp. No fuss.

Very helpful and told me just what I needed to know.

Spoke with mollie today about my bills and setting up direct debit she was very polite respectful and kind throughout the WhatsApp messages and made me feel more relaxed about my future bills Thanks again mollie 🙂

Lewis, the agent who helped me was really clear, friendly but professional, and super helpful. What I thought would be a stressful house move query, was actually a simple transaction which Lewis did quickly and seamlessly. WhatsApp comms were simple and easy, I could get on with my day - no long queues and holding on lines - until I was contacted. really happy.