Anchor Law Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We had a truly wonderful experience with Andrea and the team at Anchor Conveyancing. From start to finish, their professionalism, attention to detail, and warm communication made the entire settlement process seamless and stress-free. Andrea was always responsive, knowledgeable and genuinely caring—going above and beyond to ensure everything ran smoothly. Highly recommended to anyone seeking exceptional conveyancing services.
Started with anchor in 2017..My account and wages were garnished multiple times..I was down to the last few months of one account and for whatever reason just stopped making payment..the account was taking off..I could never get same answer or close yo by the employees..Finally they said they can do nothing for me after over 4 years of BS..I took a chance with them and got burned..I have a an attorney that no longer practices law with them I can’t get no answers cuz it shows he still represents me though he’s no longer practicing..thank you for the worse 4 years of my life!!!
I have been with anchor since 2017. I recently finished my program 2 years after they had initially said my accounts would be settled. Once my final account was settled, I had about $3800 left over in my account. I was always told this money would be given back. However, I come to find out anchor had taken this money as a ‘service fee’ for the exact amount, to the penny, of my leftover funds. I have called and emailed the only response is “it’s service fee”. I spoke with supervisor Mark who was rude and unhelpful. Let’s not forget that any money saved by their services which was admittedly a lot, I have to pay thousands in taxes for. Also don’t forget that my credit score was decimated for years. From my standpoint this is criminal. Buyer beware!!!! All I want is my left over money!!
I was enrolled in their program initially for 48 months. Tack on another 18 months to that and the fact my last draft was supposed to be February 15 yet my checking account was drafted again 2 weeks later. I had to pull my last credit card from the program because I worked with the creditor directly and negotiated a better settlement offer than Anchor Law Firm. Their representatives are liars. I just spoke with James who indicated that unfortunately an extra draft was necessary to make the final payment when in fact it was confirmed when I agreed to the settlement offer my last draft would be February 15 and I would receive a refund of approximately $200 from my savings program account. In looking at my savings account program account it reflects I'm getting a $22 refund. This settlement program is a rip off. Please never do business with Anchor Law Firm. Besides every representative having a different line every time I called, I was also sued for a credit card that was registered in the program. I sent every piece of paper I received from the court but nothing was ever done and my paycheck was garnished weekly for 13 weeks. Anchor Law Firm says they're sorry and here's a 17% refund because the card was removed from the program. Not that Anchor Law Firm ever cared but during the 5-1/2 years, my credit rating was terrible (and still is) and I lost my home. I wish I recorded how many hours of my life were spent calling Anchor Law Firm because they won't call you back. If you write to them they will send you an email directing you to call them. Once they gave me the contact information for my Anchor Law Firm assigned attorney. When I called I was instructed by voicemail to leave a message or text my message. Never spoke with the attorney directly and he mentioned nothing had reached him regarding my account and he referred me back to the customer service telephone number.
No description available yet.
Website
anchorlawfirm.com294 total • Write a review
I haven't had a good experience with Anchor. The reps have been polite, but every time I call, I get a different answer about my account. Currently, I have two creditors remaining on my account. One is in a payoff plan, the other, Barclays, is still pending. I asked for this account to be worked on 18 months ago on Dec 2018. Every time I call about it, the rep gives me a different story. In Feb 2020, I called to make a lump sum to pay it off, and I was told that Barclays is sending it to another creditor and that it could take 30-90 days for a decision. We are over 3 months since that conversation (and many others) and I still don't have an answer. Also, based on the current monthly payments and the additional payments to get creditors pay quicker, I am already $10,000 over what the anchor's contract said I would be paying for the plan. Still awaiting for an answer.
Ryan has been the only Anchor Law firm consultant that has displayed any competency. Prior to Ryan, our account has been in shambles and we were getting prepared to hire legal representation. Our phone calls were never returned, our emails were never acknowledged, and our account was a mess. I must make clear that this rating is only being given for my experience with Ryan.
I have not received any favor from your firm. I have never got the service worth that I paid for. If my telephone response says otherwise, you have grossly overrated yourself. You actually performed below par. You are just too generous to yourself with your survey response you sent me.
Thank you for your time my question was answered and I am forwarding the paperwork to your office
david returned my call, he answered my questions and addressed my concerns. we both agreed that i should call again in nov or dec and at that time we would come to a better resolve. david was great and deserves a 5, however, i rated this a 4 because anchor policy could not completely satisfy my needs at this time.
The reason I am not leaving 0 stars is because there is no choice to leave less. This is not the first time It has come down to days before the court date of being sued and have heard nothing from Anchor Lawfirm. They have dropped the ball several times before. I pay them good money to handle this and when it doesn't get done I am not happy.
Anchor Law Firm and at least who worked or still working with me are doing great job. Their work on time plus the great settlement offers that I received from them are exceptional. If you want get out of debt, Anchor is the best choice. Good job.
I do not get answers when I call. I get scripted responses and the common phrase of "You should hear back in 3 to 5 business days." That is a phrase that should be removed from your script, because I never get a call back in 3 to 5 days. The queue of calls is long. Another problem after my call is finally answered, is being put on hold for long amounts of time while they review my account. I wouldn't mind waiting but everyone that reviews my account gives me different answers. While on hold my calls are often dropped. I then have to call back and go through the long process of getting through the queue. On March 6, 2020 I was cut-off three times. One of those times was in the middle of a 20 minute hold.
Been stealing my Money from the beginning of this called repeatedly to speak to upper level management and got no where the only reason I got a call back because I stopped my payments with this firm.... which tells you they are all about money... please don’t sign up go to the BBB website and look at their grade and real customer reviews.....
