Anchor Law Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We had a truly wonderful experience with Andrea and the team at Anchor Conveyancing. From start to finish, their professionalism, attention to detail, and warm communication made the entire settlement process seamless and stress-free. Andrea was always responsive, knowledgeable and genuinely caring—going above and beyond to ensure everything ran smoothly. Highly recommended to anyone seeking exceptional conveyancing services.
Started with anchor in 2017..My account and wages were garnished multiple times..I was down to the last few months of one account and for whatever reason just stopped making payment..the account was taking off..I could never get same answer or close yo by the employees..Finally they said they can do nothing for me after over 4 years of BS..I took a chance with them and got burned..I have a an attorney that no longer practices law with them I can’t get no answers cuz it shows he still represents me though he’s no longer practicing..thank you for the worse 4 years of my life!!!
I have been with anchor since 2017. I recently finished my program 2 years after they had initially said my accounts would be settled. Once my final account was settled, I had about $3800 left over in my account. I was always told this money would be given back. However, I come to find out anchor had taken this money as a ‘service fee’ for the exact amount, to the penny, of my leftover funds. I have called and emailed the only response is “it’s service fee”. I spoke with supervisor Mark who was rude and unhelpful. Let’s not forget that any money saved by their services which was admittedly a lot, I have to pay thousands in taxes for. Also don’t forget that my credit score was decimated for years. From my standpoint this is criminal. Buyer beware!!!! All I want is my left over money!!
I was enrolled in their program initially for 48 months. Tack on another 18 months to that and the fact my last draft was supposed to be February 15 yet my checking account was drafted again 2 weeks later. I had to pull my last credit card from the program because I worked with the creditor directly and negotiated a better settlement offer than Anchor Law Firm. Their representatives are liars. I just spoke with James who indicated that unfortunately an extra draft was necessary to make the final payment when in fact it was confirmed when I agreed to the settlement offer my last draft would be February 15 and I would receive a refund of approximately $200 from my savings program account. In looking at my savings account program account it reflects I'm getting a $22 refund. This settlement program is a rip off. Please never do business with Anchor Law Firm. Besides every representative having a different line every time I called, I was also sued for a credit card that was registered in the program. I sent every piece of paper I received from the court but nothing was ever done and my paycheck was garnished weekly for 13 weeks. Anchor Law Firm says they're sorry and here's a 17% refund because the card was removed from the program. Not that Anchor Law Firm ever cared but during the 5-1/2 years, my credit rating was terrible (and still is) and I lost my home. I wish I recorded how many hours of my life were spent calling Anchor Law Firm because they won't call you back. If you write to them they will send you an email directing you to call them. Once they gave me the contact information for my Anchor Law Firm assigned attorney. When I called I was instructed by voicemail to leave a message or text my message. Never spoke with the attorney directly and he mentioned nothing had reached him regarding my account and he referred me back to the customer service telephone number.
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A judgement was filed against me and the funds in my husband's checking account were levied. As a result he is unable to pay the mortgage and other important bills. Anchor is my legal representative for this Discover account. They were made aware of the pending court date...they did nothing. I was told in a phone conversation that they would appear in court on my behalf...they did not. I was also told that they were in negotiations with Discover...they were not...resulting in the afore mentioned judgement and levy. I was promised regular phone communication to keep me appraised of negotiations with Discover. Noone is calling me. When I call Anchor noone is available to speak with me.
Thanks for being understanding and helpful throughout the process.
Because I never have been able to TALK to one of the LAWYERS at ANCHOR when I need a legal matter taken care of. When this is done maybe I will change my rating.
I have 2 months left in the program. One settlement extends 4 months beyond the end of the program. Another significant debt has not even reached a settlement yet.I was expecting to reach the end of the program and be debt free. Instead I will still have more than 25% of the debt I started with. Customer service has no real answers.
The miss handling of my accounts has been dismal to be polite in my response. I have had to settle accounts on my own after judgements have been filed against me. I have had to hound the program with repeated calls and submissions of documents and it has truly been a nightmarish experience. If I hadn’t paid so much into the program I would have quit it a long time ago. It is simply deplorable how this company does business. I have even been blamed for mistakes that the company has made in the miss handling of my accounts. I don’t think I have ever been given the run around so much in my entire adult life.
First off what they promised to do "IN WRITING" they did not do - at the end of the program they left me with sizable debts still unresolved even though I made all the payments on time as I promised to do. Various phone calls & emails to them throughout the program to follow up on issues go without any response even though "promises to callback or respond back" are made. And the wait times on hold to speak with anyone is ridiculously long no matter what time of day or day of the week that you call.
I would have never signed up with them if I knew they were going to ruin my credit. They were suppose to negotiate my credit card issues instead they would not do anything until the creditor would file court documents suing me for what I had owed plus interest. Even though I faxed all the paperwork to Anchor Law I would not hear back from them. Their lack of communications is really really bad. I would not recommend them at all to anyone that is having financial issues.
i would give a minus star if possible. all you people who are having issues with anchor law firm please be aware if they settle any accounts you will get a 1099c stating the portion of your account that you did not pay thru anchor will be fully taxable. example 10,000.00 credit card bill at 40% negotiated= 4000.00 negotiated. so you pay a reduced amount of 4,000.00 thru anchor( plus their exorbitant fees and they send irs a 1099c for you to claim the remaining 6000.00 as income on your taxes!this is in addition to your regular income for the year and all 6000.00 is FULLY taxable.
Anchor completely Dropped the ball with one of my creditors and now a substantial wage garnishment is happening this week. I am extremely dissatisfied with how this is being handled. I am paying fees for a service that never happened and now I am in dire straits financially due to this wage garnishment.
