AN
Anchor Law Firm
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I do not get answers when I call
I do not get answers when I call. I get scripted responses and the common phrase of "You should hear back in 3 to 5 business days." That is a phrase that should be removed from your script, because I never get a call back in 3 to 5 days. The queue of calls is long. Another problem after my call is finally answered, is being put on hold for long amounts of time while they review my account. I wouldn't mind waiting but everyone that reviews my account gives me different answers. While on hold my calls are often dropped. I then have to call back and go through the long process of getting through the queue. On March 6, 2020 I was cut-off three times. One of those times was in the middle of a 20 minute hold.