Anchor Law Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We had a truly wonderful experience with Andrea and the team at Anchor Conveyancing. From start to finish, their professionalism, attention to detail, and warm communication made the entire settlement process seamless and stress-free. Andrea was always responsive, knowledgeable and genuinely caring—going above and beyond to ensure everything ran smoothly. Highly recommended to anyone seeking exceptional conveyancing services.
Started with anchor in 2017..My account and wages were garnished multiple times..I was down to the last few months of one account and for whatever reason just stopped making payment..the account was taking off..I could never get same answer or close yo by the employees..Finally they said they can do nothing for me after over 4 years of BS..I took a chance with them and got burned..I have a an attorney that no longer practices law with them I can’t get no answers cuz it shows he still represents me though he’s no longer practicing..thank you for the worse 4 years of my life!!!
I have been with anchor since 2017. I recently finished my program 2 years after they had initially said my accounts would be settled. Once my final account was settled, I had about $3800 left over in my account. I was always told this money would be given back. However, I come to find out anchor had taken this money as a ‘service fee’ for the exact amount, to the penny, of my leftover funds. I have called and emailed the only response is “it’s service fee”. I spoke with supervisor Mark who was rude and unhelpful. Let’s not forget that any money saved by their services which was admittedly a lot, I have to pay thousands in taxes for. Also don’t forget that my credit score was decimated for years. From my standpoint this is criminal. Buyer beware!!!! All I want is my left over money!!
I was enrolled in their program initially for 48 months. Tack on another 18 months to that and the fact my last draft was supposed to be February 15 yet my checking account was drafted again 2 weeks later. I had to pull my last credit card from the program because I worked with the creditor directly and negotiated a better settlement offer than Anchor Law Firm. Their representatives are liars. I just spoke with James who indicated that unfortunately an extra draft was necessary to make the final payment when in fact it was confirmed when I agreed to the settlement offer my last draft would be February 15 and I would receive a refund of approximately $200 from my savings program account. In looking at my savings account program account it reflects I'm getting a $22 refund. This settlement program is a rip off. Please never do business with Anchor Law Firm. Besides every representative having a different line every time I called, I was also sued for a credit card that was registered in the program. I sent every piece of paper I received from the court but nothing was ever done and my paycheck was garnished weekly for 13 weeks. Anchor Law Firm says they're sorry and here's a 17% refund because the card was removed from the program. Not that Anchor Law Firm ever cared but during the 5-1/2 years, my credit rating was terrible (and still is) and I lost my home. I wish I recorded how many hours of my life were spent calling Anchor Law Firm because they won't call you back. If you write to them they will send you an email directing you to call them. Once they gave me the contact information for my Anchor Law Firm assigned attorney. When I called I was instructed by voicemail to leave a message or text my message. Never spoke with the attorney directly and he mentioned nothing had reached him regarding my account and he referred me back to the customer service telephone number.
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Quick response--thank you! However, I received conflicting information from my last call, so I will see what call #3 results in. I am trying to pay off one or two of my settlements that currently have monthly payments to creditors (I did not know these still appear on credit agencies as unpaid for the month, so we are trying to eliminate these black marks on our credit). We were first told Anchor would request a pay-off amount from our creditors. I called today to get that started, was told it couldn't happen today, and I had to fight for a pay-off (was told it would just get added to our Anchor account until I asked otherwise). I still need to call back on Monday to see what I am told then.
This is the worst company ever. After they got their retainer I never heard from them again. A settlement fell through and no one told me so I got sued by Bank of America. Anchor said do nothing, we will handle it. By the the time a negotiator got involved it was too late and my wages were garnished. Then when my contract expired in May, I called constantly to get it extended to pay off the rest of my debts... almost 3 months later I still couldn’t get a call back so I cancelled. Once I cancelled my contract I finally had decent service from supervisor Megan... but besides her this company sucks, and I’m sorry but I would not recommend anchor law firm to my worst enemy.
I didn't appreciate how the representative spoke to me when answering the questions that I had. The representative provided me with information that required me to ask questions, she sounded frustrated and and unpleasant in 2 of the concerns questions that I had.
Good afternoon I would like to let you know that I’m very unhappy with your company. I have a program for 3 years to pay of my creditors and this month is my last payment and I still have account is not settled yet and is the higher accounts and my savings accounts don’t have much money there. The company didn’t do the job they told me 3 years ago and I want some paperwork and solutions for my accounts. I’m very disappointed with this. Maristela Saules
The staff member I spoke with was professional, polite, and quickly researched my question and concern over the status of one of my debt accounts. She reassured me that all was on track for a settlement in the near future.
What can I say? Anchor Law Firm helped me get out of debit, with a payment plan I could afford. The customer service was outstanding! They were always willing to help me. It is embarrassing that I let my credit card debt get so bad, but they never judge me and really did want to help me get out of debt. I thank them for that!
The customer service people that I have needed to speak to have done what they can to help and have been polite, etc. except for those that promised to call me back and have not. Like when I spoke to Afori last week he promised that I would get a call back from Barry or himself with an update and that never happened. I also got a call from Sarah Olsen last month and she could not answer any of my questions herself and promised to call me back with answers but has not. I spoke to Alexis today and she tried to be helpful but (not her fault) could not connect me with a supervisor as they were not available at that time she said. She did promise that Gerard would call me today so I hope that he does. I have several other issues with the way my account was handled or more appropriately non handled over the last couple of years as I was served with a lawsuit that I needed to deal with myself and setup a payment plan outside of the payments that I have been making to Anchor. However the monthly payment was not adjusted to reflect this. This is why I was told that I need to speak to a supervisor like Gerald to reconcile this issue.
