Ancestry.com Reviews

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This morning, August 8th, 2025, I was charged for said subscription. I went in immediately once I noticed it, requested a refund and they refused. Their”policy” is very much not in favor of the consumer so I highly recommend being careful with these people and their subscription service.

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts getting confusing and you have to manually add most you family and extended family even if your paying $99 a month. Mine for example only chose to give information on half my family tree. I wouldn't recommend and wouldn't say it's worth the money you have to pay. They also make it extremely difficult to cancel, when I cancelled the first time I was still billed a month later even though my subscription was cancelled, I called to get it fixed and they were absolutely no help so now I have a $108 charge for a website that did nothing to help me learn about my family. So save your money.

Rip off.....keep asking for more money.

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have additional information, such as when a marriage shows only one child. I know of additional children but don’t know how to add them.

No ethnicity? How does DNA tell country of origin?

Very hard to understand what all is part of ancestry.com. Seems like you don’t get much of anything without required. Additional money spent to join.

I feel that your hints are same ones I found. Disappointed.

You cant cancel the account. they make it very difficult

Ancestry.com gave me a start in researching my family history, I feel a sense of pride knowing where my ancestors originally came from. After showing my husband what Ancestry.com discovered in my DNA kit, now him and my son want to order their kit. This was truly a great experience and I encourage anyone interested in researching their family history in America, or abroad to definitely start by having their DNA tested, Thanks so much, Ancestry.com!

Great communication and follow through along the journey!

They are slow for sure. After 7 days of the order, they finally shipped the kit :) I can't even imagine how long it will take to get results. I will update my review after the process.

So far my experience has been positive. Contact my matches so far has been positive. I found out A big secret my mom has been keeping..

Told I got my results, clicked the link and found my profile got reverted to a free account with no information about my DNA and there were no results.

Rarely do you come across a company with such poorly organized processes. Bought their test, registered, send it via mail. Complete silence, no confirmation of receipt of parcel for three weeks. At the same time the mail on the EU goes 1 week at most. After three weeks they say they received the test, started work. Another two months pass, no news. I write to support, they say wait another month. I wait another month and get a message that my test is lost, but they can send a new one. I get a new test, register it, send it. Again three weeks no confirmation that the test is received by the company. I suspect that in a couple more months they will inform me that they have lost another test. The company does not work, but just imitates activity. I recommend to avoid it. You'll just spend money, wait 3-6 months and get no results

Learning about you and your family's otigins. The only tricky part I am currently facing is which is the accurate name for the ones that multiple names that share the birthand/or death dates and where exactly was this person at the time of death and/or at birth.

I find the amount of information that was provided by my DNA results overwhelming with what, so far, feels like little guidance about how to decipher the DNA information, what's important and what can probably be ignored. I'll keep looking for a tutorial to help me specifically with how to use the information gleaned from my DNA results.

Beware of confusing cancellation process and lack of refunds. I signed up for Ancestry’s free trial and believed I had canceled before it renewed. Unfortunately, I later discovered I had missed one of several confirmation steps in their cancellation process — something that's very easy to do, as it’s not straightforward. Despite never using the service after the trial, I was charged for two months and hit with an early termination fee. I explained the situation, and while customer service was polite, they only refunded the cancellation fee — not the monthly charges for a service I didn’t use. Their cancellation and refund policy feels more like a trap than a service. Be very careful if you sign up, and make absolutely sure your cancellation goes through. I wouldn’t recommend it unless you're 100% certain you’ll use the service — and even then, watch your billing carefully.

1.I am not convinced that the DNA results are accurate. My surname could provide similar results. I have Canadian Indigenous roots in my family on my paternal side yet this was not reflected. 2. The DNA kit was a gift from my kids but the program/site is set up as a bit of a money grab. I would like to have had options to have a 2 month membership that was outright and not a continuing membership. I did not see this as an option

Figured out who my dad was after 42 years ten minutes after getting my DNA results back. Enough said.

My DNA was sent in and no I get emails showing the results are in, but didn't receive the results. I keep getting emails to join Ancestry.com. Expensive test and they don't show you the results.