Ancestry.com
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Beware of confusing cancellation…
Beware of confusing cancellation process and lack of refunds. I signed up for Ancestry’s free trial and believed I had canceled before it renewed. Unfortunately, I later discovered I had missed one of several confirmation steps in their cancellation process — something that's very easy to do, as it’s not straightforward. Despite never using the service after the trial, I was charged for two months and hit with an early termination fee. I explained the situation, and while customer service was polite, they only refunded the cancellation fee — not the monthly charges for a service I didn’t use. Their cancellation and refund policy feels more like a trap than a service. Be very careful if you sign up, and make absolutely sure your cancellation goes through. I wouldn’t recommend it unless you're 100% certain you’ll use the service — and even then, watch your billing carefully.