11 months ago
Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This morning, August 8th, 2025, I was charged for said subscription. I went in immed... See more
11 months ago
Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts getting confusing and you have to manually add most you family and extended family eve... See more
11 months ago
Rip off.....keep asking for more money.
11 months ago
Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have additional information, such as when a marriage shows only one child. I know of addi... See more
Price is too high. We seniors should have a discount. If we drop the membership and re sign up to get a better price we lose all we have stored.Also too high to go up a notch.
I had the same test 5 years ago through ancestry and got vey different results. For example, previous test showed “Germanic Europe as 3% and the new test shows 41%? Which is correct? Same DNA.
Takes too long. Too many emails about how much more money you want over your subscriptions. Should have just given my DNA. Even when said it was ready it wasn’t. Just another ploy to try to make me pay more.
Pretty much make you do the work with “hints.” I didn’t pay to do the work.
Learned my background
I sent in my pkg. months ago and I have yet to get a final report, but yet my account is charged fees the last couple of months!!! I keep getting hints and I do not know all of my family and that was the purpose of going to Ancestry. I have yet to receive a package with results and I am very disappointed and unsatisfied! If I knew my family I wouldn’t have to deal with Ancestry.
Wasn't as detailed as I had hoped. I saw some people's results that told them down to the exact location but mine was kind of just a general area/estimate.
This was amazing. Knowing the different people that I’m associated with was a real eye opener and a great learning experience.
Fake results! I got a blood test and it was completely different than what ancestry listed.
So confused as to what I am suppose to do next? Every click is blocked until I open my wallet.....more ....more....¯\_(ツ)_/¯
Muy buena información para saber el más probable origen de mis antepasados. No he estudiado ni resuelto la información relativa a mis antepasados, tengo poca información fidedigna. Lo estudiaré e investigaré sobre ellos y cuando crea tener buena información, se las envio. Gracias
Very disappointed, still don't know who my father is and they have my mother listed wrong.waste of time and dna
Sent off DNA swab, results were utterly useless, told me our traits, could not of been more inaccurate, waste of money
I can't even access my DNA. This site is confusing
No, the site is difficult to manage. Hard to figure out how to link people and trees. Almost everything has to be paid for by a very expensive subscription. Waste of time without it.
Hard to understand
I never received my results. What I have received was emails asking me to order kits for others in addition to dozens and dozens of emails from Ancestry.
Glad that I know abt relatives
Very little information received and I was bombarded almost daily by solicitations to spend more money for a membership to get more detailed information. I already have a detailed family history book that was compiled “old school” by research into historic records.
The Ancestry program changes deceased people to living even after SAVED is pressed. That's bad. That's a bad program. I can not trust Ancestry to SAVE my inputs.
Based on analysis of 253 reviews rated 1-2 stars for Ancestry.com
“Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts get...”
“You cant cancel the account”
“Review bombed, here is why”
“However, I accidentally left a $70 subscription active”
“Review bombed, here is why”
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Ancestry.com is a leading online platform specializing in genealogy and family history research. The company offers a variety of tools and resources that enable users to trace their ancestry, build family trees, and discover historical records. Through its extensive database, Ancestry.com provides access to billions of historical documents, including census records, birth and death certificates, and immigration records, making it a valuable resource for individuals interested in uncovering their personal heritage. The primary customers of Ancestry.com include genealogists, family historians, and anyone looking to explore their lineage. The platform caters to a diverse audience, from beginners seeking to learn about their family history to experienced researchers delving into complex genealogical inquiries. By offering subscription-based services and specialized resources, Ancestry.com supports users in their pursuit of understanding their family connections and cultural heritage.
This profile hasn't been claimed by the business owner.
Ancestry.com garners mixed reviews, with many users expressing frustration over the service's value and clarity. While some customers appreciate the opportunity to explore their family history and report positive experiences with the results, others find the process confusing and feel overwhelmed by the amount of information provided. Common complaints include issues with the subscription model, where users feel pressured to spend more money for additional features, and difficulties with account cancellation and refunds. Many reviewers mention slow processing times and a lack of communication regarding their DNA results. Despite these challenges, a segment of users finds pride in uncovering their ancestry and connecting with family members. Overall, the sentiment leans negative, reflecting significant dissatisfaction among many consumers.
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