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Amwell logo

Amwell Reviews

4 out of 5 stars
4 out of 5 stars
4.0
|Great|12 reviews

Last reviewed 2 weeks ago

TrustScore

4.0
4 out of 5 stars
Great
5 out of 5 stars
5
4 out of 5 stars
3
3 out of 5 stars
3
2 out of 5 stars
1
1 out of 5 stars
0
12 reviews in total

Review summary

Amwell receives a generally positive reception from consumers, with many praising the convenience and quality of care provided. Reviewers highlight the exceptional customer service, noting quick resolutions to billing issues and effective support during appointments. The platform is particularly appreciated for its accessibility, allowing users to manage routine check-ins and mental health sessions from home. However, some customers express frustration with technical issues, including connection problems that have led to rescheduled appointments. While the service is deemed reliable, there are concerns about the variability in doctor quality and unpredictable costs depending on insurance coverage. Overall, Amwell is seen as a solid option for telehealth, despite some technical challenges.

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Based on reviews, created with AI

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See what reviewers are saying

Michelle Garcia
Michelle GarciaFeatured

2 weeks ago

4 out of 5 stars

Great for routine check-ins

Perfect for medication management and routine follow-ups. The doctors I've seen have been knowledgeable and the prescription process is seamless.

Susan Lee
Susan LeeFeatured

2 weeks ago

3 out of 5 stars

Decent alternative to in-person visits

The platform is reliable and most healthcare providers are professional. Insurance coverage varies which can make costs unpredictable. Overall a good option when you need medical advice quickly.

Betty Thompson
Betty ThompsonFeatured

2 weeks ago

5 out of 5 stars

Excellent mental health support

Been using this for therapy sessions and it's been fantastic. My therapist is professional and the platform makes it easy to maintain regular appointments. The secure messaging feature is also helpful... See more

Thomas Moore
Thomas MooreFeatured

2 weeks ago

3 out of 5 stars

Mixed experience with specialists

The platform works well technically, but I've had varying quality with different doctors. Some are excellent and take their time, others seem rushed. The scheduling system is pretty user-friendly thou... See more

Filter by rating:
Michelle Garcia
Michelle Garcia
1 reviews•Experienced
Featured
20 days ago
4 out of 5 stars

Great for routine check-ins

Perfect for medication management and routine follow-ups. The doctors I've seen have been knowledgeable and the prescription process is seamless.

Helpful?
Susan Lee
Susan Lee
1 reviews•Contributor
Featured
20 days ago
3 out of 5 stars

Decent alternative to in-person visits

The platform is reliable and most healthcare providers are professional. Insurance coverage varies which can make costs unpredictable. Overall a good option when you need medical advice quickly.

Helpful?
Betty Thompson
Betty Thompson
1 reviews•Contributor
Featured
20 days ago
5 out of 5 stars

Excellent mental health support

Been using this for therapy sessions and it's been fantastic. My therapist is professional and the platform makes it easy to maintain regular appointments. The secure messaging feature is also helpful for follow-ups.

Helpful?
Thomas Moore
Thomas Moore
1 reviews•Contributor
Featured
20 days ago
3 out of 5 stars

Mixed experience with specialists

The platform works well technically, but I've had varying quality with different doctors. Some are excellent and take their time, others seem rushed. The scheduling system is pretty user-friendly though.

Helpful?
Joseph Lee
Joseph Lee
1 reviews•Contributor
20 days ago
5 out of 5 stars

Saved me a trip to urgent care

Used this for a minor skin issue and the dermatologist was very thorough. Got my prescription sent directly to my pharmacy. Much more convenient than sitting in a waiting room for hours.

Helpful?
Matthew Smith
Matthew Smith
1 reviews•Contributor
20 days ago
3 out of 5 stars

Good but not perfect

The service itself is solid and I appreciate the convenience factor. However, the pricing can add up quickly if your insurance doesn't cover it well. Also had one appointment where the doctor's audio was cutting out.

Helpful?
Christopher Martin
Christopher Martin
1 reviews•Contributor
20 days ago
5 out of 5 stars

Perfect for busy schedules

As a working parent, this has been a lifesaver. Can squeeze in appointments during lunch breaks or after kids are in bed.

Helpful?

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Richard Thomas
Richard Thomas
1 reviews•Contributor
20 days ago
2 out of 5 stars

Technical issues frustrated me

Had multiple connection problems during my appointment and had to reschedule twice. When it finally worked, the doctor was helpful, but the technical difficulties were really annoying.

Helpful?
Emily Perez
Emily Perez
1 reviews•Contributor
20 days ago
4 out of 5 stars

Convenient but limited scope

Works well for basic health concerns and consultations. Obviously there are limitations to what can be diagnosed remotely, but for what it does, it does it well. The mobile app is intuitive and easy to navigate.

Helpful?
Nancy Brown
Nancy Brown
1 reviews•New Reviewer
20 days ago
4 out of 5 stars

Convenient telehealth platform

Great for quick consultations when I can't get to my regular doctor. The video quality is good and most doctors are professional. Only downside is the wait times can be unpredictable.

Helpful?
David Moore
David Moore
1 reviews•New Reviewer
20 days ago
5 out of 5 stars

Impressed with pediatric care

Used this for my daughter's ear infection and the pediatrician was wonderful with her. Made the whole experience less stressful than going to the clinic. Will definitely use again.

Helpful?
Matthew Smith
Matthew Smith
1 reviews•New Reviewer
20 days ago
5 out of 5 stars

Exceptional customer service

Had an issue with billing and their support team resolved it quickly and professionally. The medical care has been consistently good and I love being able to access healthcare from home. Highly recommend for non-emergency situations.

Helpful?

Frequently asked questions for Amwell

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The CrowdTrust Experience⭐

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About Amwell

Amwell is a telemedicine platform that connects patients with licensed healthcare providers through video consultations and digital health services. The company offers virtual medical appointments, allowing users to receive care for various non-emergency health conditions from their computers or mobile devices. Amwell serves both individual consumers and healthcare organizations by providing telehealth technology solutions.

Company information

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