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HomeBusiness ServicesAmtrak Reviews

Amtrak Reviews

3.9166666666666665 out of 5 stars
3.9166666666666665 out of 5 stars
3.9
|Great|12 reviews

Last reviewed yesterday

TrustScore

3.9
3.9166666666666665 out of 5 stars
Great
5 out of 5 stars
4
4 out of 5 stars
4
3 out of 5 stars
3
2 out of 5 stars
1
1 out of 5 stars
0
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See what reviewers are saying

Emily Miller
Emily MillerFeatured

A day ago

5 out of 5 stars

Love taking the train instead of driving

Such a relaxing way to travel between cities. I can read, nap, or just enjoy the scenery. The observation car is perfect for taking photos.

Carol Garcia
Carol GarciaFeatured

A day ago

4 out of 5 stars

Quiet and peaceful travel

Much quieter than buses or planes. The gentle rocking motion is actually quite soothing. Food car prices are high but the quality was decent. Would definitely use again for longer trips.

Elizabeth Anderson
Elizabeth AndersonFeatured

A day ago

5 out of 5 stars

Perfect for weekend getaways

We take Amtrak regularly for weekend trips and it's become our preferred way to travel. No parking hassles at our destination and we arrive refreshed instead of stressed from driving.

Timothy Lopez
Timothy LopezFeatured

A day ago

4 out of 5 stars

Clean and efficient service

Everything was well-organized from boarding to arrival. The conductors were professional and the train cars were clean. Appreciated the power outlets at every seat for charging devices.

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Emily Miller
Emily Miller
1 reviews•Experienced
Featured
2 days ago
5 out of 5 stars

Love taking the train instead of driving

Such a relaxing way to travel between cities. I can read, nap, or just enjoy the scenery. The observation car is perfect for taking photos.

Helpful?
Carol Garcia
Carol Garcia
1 reviews•Experienced
Featured
2 days ago
4 out of 5 stars

Quiet and peaceful travel

Much quieter than buses or planes. The gentle rocking motion is actually quite soothing. Food car prices are high but the quality was decent. Would definitely use again for longer trips.

Helpful?
Elizabeth Anderson
Elizabeth Anderson
1 reviews•Experienced
Featured
2 days ago
5 out of 5 stars

Perfect for weekend getaways

We take Amtrak regularly for weekend trips and it's become our preferred way to travel. No parking hassles at our destination and we arrive refreshed instead of stressed from driving.

Helpful?
Timothy Lopez
Timothy Lopez
1 reviews•Experienced
Featured
2 days ago
4 out of 5 stars

Clean and efficient service

Everything was well-organized from boarding to arrival. The conductors were professional and the train cars were clean. Appreciated the power outlets at every seat for charging devices.

Helpful?
Anthony Garcia
Anthony Garcia
1 reviews•Experienced
2 days ago
2 out of 5 stars

Delays are frustrating

Train was 2 hours late due to freight train priority issues. This seems to happen frequently based on what other passengers were saying. When it runs on time though, it's a pleasant experience.

Helpful?
Sarah Smith
Sarah Smith
1 reviews•Contributor
2 days ago
5 out of 5 stars

Much better than flying

No security lines, spacious seats, and I could work on my laptop the entire trip. The cafe car had decent food options too.

Helpful?
Michelle Brown
Michelle Brown
1 reviews•Contributor
2 days ago
3 out of 5 stars

Inconsistent WiFi connection

The WiFi kept cutting out during my 6-hour journey, which was problematic since I needed to work. Train staff said it's an ongoing issue in certain areas. Otherwise, smooth trip with good service.

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Paul Johnson
Paul Johnson
1 reviews•Contributor
2 days ago
3 out of 5 stars

Needs infrastructure improvements

While I enjoy train travel, the tracks clearly need upgrades. The ride was bumpy in several sections and we had to slow down frequently. Staff was apologetic but this seems to be a systemic issue.

Helpful?
Michael Rodriguez
Michael Rodriguez
1 reviews•Contributor
2 days ago
5 out of 5 stars

Excellent customer service

Had an issue with my reservation and the staff went above and beyond to fix it. Very impressed with how they handled the situation.

Helpful?
Sandra Martin
Sandra Martin
1 reviews•Contributor
2 days ago
3 out of 5 stars

Comfortable but pricey

The business class seats were very comfortable with plenty of legroom. WiFi worked well most of the trip. However, for the price I paid, I expected the food quality to be better. The sandwich I got was pretty basic for $12.

Helpful?
Jessica Miller
Jessica Miller
1 reviews•New Reviewer
2 days ago
4 out of 5 stars

Good value compared to flying

When you factor in airport time, baggage fees, and taxi costs, the train is competitive price-wise. Plus the seats are much more comfortable than airline seats. The only issue was the restrooms could have been cleaner.

Helpful?
Donna Rodriguez
Donna Rodriguez
1 reviews•New Reviewer
2 days ago
4 out of 5 stars

Great scenic route from Seattle to Portland

The Cascades route was absolutely beautiful with stunning views of Mount Rainier and the Columbia River. Staff was friendly and helpful throughout the journey. Only downside was the train was about 30 minutes late arriving, but the comfortable seats and smooth ride made up for it.

Helpful?

Frequently asked questions for Amtrak

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The CrowdTrust Experience⭐

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About Amtrak

Amtrak is the national passenger railroad service of the United States, providing intercity rail transportation across the country. The company operates passenger train services connecting major cities and towns, offering various classes of service including coach and sleeper accommodations on longer routes. Amtrak serves as a federally supported corporation that maintains an extensive network of rail lines primarily in the Northeast Corridor, as well as long-distance routes spanning multiple states.

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Review summary

Reviewers generally appreciate Amtrak for its comfortable seating and the relaxing nature of train travel. Many customers highlight the excellent customer service, noting staff responsiveness and professionalism during their journeys. The scenic routes, such as the one from Seattle to Portland, are also praised for their beauty, making the travel experience enjoyable. However, a common complaint is the frustrating delays, with some trains reported to be significantly late due to freight priority issues. While the overall value compared to flying is recognized, concerns about the quality of food and inconsistent WiFi connectivity during longer trips are mentioned. Despite these drawbacks, many consumers express a preference for train travel over driving or flying.

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Based on reviews, created with AI