American Freight Furniture, Mattress, Appliance Reviews

Do not buy anything from this company. The salesman are worse than any others that I have ever encountered before. They will lie there regional manager Chris will back them up and attack you even after his staff admitted to what they told you. He is extremely rude and disrespectful. I have never been talk to or treated this way by any company that I have work with before. The furniture is of poor quality. I have been back and forth with the manager Chris and salesman Lee out of Charlotte for months now with no resolve. I still do not have all of the furniture that I requested and what I have is or has broken down already. I am very dissatisfied and will be seeking legal actions at this point

Miranda at American Freight has the best customer service and I would recommend her to anyone she did an awesome job servicing us today.

The Agent Miranda At American Freight on US 64 has very good customer service an I would recommend her to anyone because she will help you from start to finish in a timely manner. This store was great an we got what we were looking for because of her..... Thanks Miranda You Are Awesome Good Job

Horrible service and substandard merchandise, We purchased a sectional and dinette set from the Glendale AZ. location and had it all delivered. The furniture was 2500.00 dollars and we had to pay extra for delivery we also paid for a hassle free replacement warranty in case something happened on our end. Well we had the furniture 3 days when the frame of the sectional broke I could hardly believe my ears when I heard it crack. We called and spoke to Nick whom assured us there would be no Hassle if something went wrong. When we called we were assured they would indeed replace the unit although they had to get it from another store we said great. Two weeks passed with no calls and no delivery of the replacement we called back and they informed us they needed photos now to submit the claim. We sent photos and and were told again that it was approved and we would get them Tuesday or Wednesday of the coming week this call was on Saturday. Two weeks passed again with no call no delivery so we called back and spoke to the Salesperson that sold the Furniture to us. She stated Nick was not in but she remembered us and would try to find out what was happening and get back to us. Another 4 days goes by and no call no delivery so we call again and are asked to resubmit the photos again and we did this as well and are told it should be cleared up right away. We wait again and then call and finally talk to Nick again and he does not know anything because he was out of state but will call me the next day. Got the call from Nick the next day but still no delivery of the replacement I tell Nick I am ready for them to return my money and we will go somewhere else his response was oh well that will not be possible at all. Here we are at Saturday and my Wife had to go borrow a truck and go to the store with baby in tote to tell them she wanted the replacement couch. This is terrible customer service I am not sure how they stay in Business treating people like this and how the upper management can be okay with this behavior from the stores. This has to be the worst experience ever in regards to the way we were dealt with in regards to the quality of craftsmanship and service by this store. I have been in retail sales now for 26 years in the Automotive Industry here in the Valley and if we treated someone like this I would get fired. I cannot stress enough how very unhappy we are with the merchandise and the service we were given or not given in this case. Funny how helpful they were taking the money but how we had to practically beg for help when there was a problem with the merchandise.

Terrible! Not professional at all (Penn Hills, Pa)! I asked them to deliver my bed to me and they never did. Apparently they didn’t have the bed I paid CASH for in stock when they told me they did! Two people went back and checked and and said the had my bed! Now all of a sudden it’s not there. I waited all day (my only off day I might add) and didn’t even have the curiosity to call me and tell me that they made a mistake with my order! Then when I called to speak to a manager they REFUSED to let me speak to him because he was “to busy”. Never asked if I wanted to leave a message so the manager could get back to me or nothing. The delivery was also a nightmare. Had me waiting all day when I told them several times I had some thing to important to later that day. I will not recommend ANYONE to buy from this place. Terrible customer service and a terrible business!

Londos did a very good job getting us situated and finding the right mattresses and frames!

I bought a couch set from American Freight in Knoxville 2 days ago. They are located just 6 blocks from my home. It arrived after hours with a broken wood frame. The frame wobbles & recliner won't work because of damage. I immediately called the store 12 hrs later (the next morning) & manager said they "won't accept returns or give me a refund because it's now used". Keep in mind it arrived broken & I got zero use out of it in just one night. This is no way to treat a customer. You delivered junk & I expect a full refund ASAP. If not, I'll issue a stop payment, report you to the Better Business Bureau & sue you for theft & unjust enrichment. You can also expect scathing reviews on all social media for years to come. This will cost your company thousands in lost revenues. Treat your customers right & back up your products you THIEVES!

Great customer service! Keep it the great job!

Ive had my bed a little over 2 months now, it is sinking in and everytime you get on the bed all you can hear is springs popping. The two reclining couches i got have threading just coming out, i want to know if its possible for me to exchange this furniture for different merchandise because i am mad.

I posted a negative comment on Facebook & this company blocked me from posted anything else. Well I'm back American Freight Furniture....The furniture may look good in the store but it's straight garbage I spent over a $1.000 & the frame of my sectional completely cracked in half after only 8 months. There's no small children in my house jumping on or abusing my furniture nor did I sleep on it. I simply set on my couch one day & that piece of garbage just cracked in half!!!!!!! I'm a single person with one income & don't have money to be wasting on BS like this. BUYERS BEWARE😡😡😡😡😡😡

I must report that my Warranty Claim for my damaged bed was accepted and I received a new bed. I am very pleased with the outcome and would definitely purchase items from American Freight again. I would like to publicly thank Trene for being professional in her interactions with me. I would also like to thank her for helping me to get the bed within hours of me signing the required paperwork.

Great service and really good and Friendly workers. Jaja was a great help and very Knowledgeable about the furniture and Business.

Find really cute affordable furniture and bedroom sets you would pay a ton of money for. They also will work things out with you.

my wife and i made a purchase of some furniture items in may 2019, the sales clerk and my wife discussed payment terms after which we Deposited more than HALF OF THE TOTAL COST, with an agreement to finalize and complete full payment within 5 months ending September 2019. to our greatest surprise AMERICAN FREIGHT is now telling us we have a further 18 months to complete on the contract..........Are u kidding Me... This is like being run over by AMERICAN FREIGHT!!!

Good customer service great deals

I was in the market for a bedroom suite, I had looked around for a while and was not finding a balance between quality and affordability. I received by mail an advertisement for American Freight and immediately went to check it out and found as I toured the facility lots of affordable bedroom furniture and great quality. I was pleasantly surprised. I decided on a suite for my daughter and was told of all the options they have for purchasing. They offer layaway, with monthly payments that you choose; no set amount required, affordable delivery,reminder emails and receipts; so you never forget a payment. The staff is always courteous and professional and willing to answer any questions that you may have. I intend to shop here for all my furniture first before going anywhere else. Great store! G &LPatrick

Horrible horrible horrible horrible experience! My family and I entered the store in Newport News, VA Store 81 today 9/27/2019, and was greeted at the door by a sales person, which I believe his name was Garrett. That sales person was not able to assist us in our purchase until 10 or more minutes after entering the store. My family overheard the stores manager, Lance Ray, tell this associate to complete an assembly of a couch before coming to assist me the customer. I will most likely not return because of the managers lack of care for his customers

Matress started sinking in a month or 2 with bed we bought .it was 2 or 3 years ago from 2019.so 2016 or 2017 be bought it.never will we go there again

The mattress is wonderful. It helps my back and I don't wake up in that much pain anymore. It is so much firmer than our old mattress. Thank you so much for selling a great product.

Great experience