American Freight Furniture, Mattress, Appliance Reviews

Saw the furniture in person in October, loved it & purchased it to be delivered to my house November. Instructions are so vague to begin with it’s literally just 1 piece of paper. I didn’t realize how bad of quality the furniture was until I received it & 3 weeks later one of the chairs from the dining table broke nothing done to it just snapped in half & I looked with my flashlight to see inside of the chair and it was alllllll rusted from the inside out. Emailed customer service NEVER received an answer back. & now 5 months later with only 3 chair ANOTHER ONE breaks & for the same reason rusted on the inside. Horrible customer service. I’m stuck financing this furniture for another year and everything IS BREAKING. I will never recommend anyone to shop here. You’re better off going to RoomsToGo. Really wouldn’t want to see this happen to anyone else.

Received damaged items

I filed a warranty claim on March 22, 2019 with American Freight via the website. It is now May 13, 2019 and I have yet to hear back from them. It has been more than 30 days.I called the 1-866-884-6178 number on April 24, 2019 and I was transferred to someone where I had to leave a voicemail. My call has not been returned .The frame of my sofa arm is broken and weak. I do have a one year warranty along with an extended warranty. I really hope I can get this matter resolved ASAP. I did receive great customer service at the Metairie, Louisiana location while purchasing the sofa and loveseat, however the customer service whlie filing this claim has been very unpleasant.

It’s started off good but once it came to deliver all when down hill. Items was not delivered when it was supposed to be not once not twice but three times. Need better communication between store salesman and delivery crew.

I wish I could have gave them no stars they are horrible I was charged 2 times for furniture I didn't even receive yet then I waited a week for the refund only to find out that they didn't even put the refund notice in I'm cancelling everything involving American freight f*** y'all sorry a** service and rude a** customer service I wish y'all get put out of BUSINESS PERIOD....

They have really good deals and the people are really patient and very helpful.

I like the fact that as soon as you step foot in the door, you get immediate service. Everyone was helpful and patient. There are great variety of furniture sets for any style for any room.

Their customer services are off the chain really good people that work there I would go back there for anything I need try them out

Nice customer service nice and comfortable furniture

Bought a couch from American freight and because i have no way of getting it home, had them set up delivery. To my disbelief, my couch was delivered on the roof of a car with only one delivery guy. After getting it inside and unwrapped, I noticed a small tear on the corner, but it was wrapped in cardboard so it had to have happened elsewhere. Customer Service was rude and unprofessional!

Friendly staff was in and out with what I wanted delivered the next day and set up...thanks guys

Very good price ,excellent customer service, comfortable payments. Great service over all.

Great customer service! Highly Recommended... Nice products

Terrible way to sell a couch. Tell someone one thing and do another. Loosing a customer

Better quality than what I thought. Not bad for the price if you pay the early buy out.

I love American Freight except this time a table I purchased was missing screws from the box and I still haven't received replacement parts yet despite contacting them constantly.

My furniture was delivered at 9 pm. It was such a late hour to receive furniture. I then had to set up everything myself including putting my bed together. I will not be purchasing here again.

BEWARE! I went to this warehouse to find an interesting, cool chair for my library. I found the PERFECT one. I sat in it and it was comfortable and I was excited to get it. I got it home and it was crazy but it was so low to the floor. I measured it at 14" from the floor and the rest of my furniture is 17 or 18". I'm 71 years old and can't easily get up from such a short chair. It wasn't like that when I sat on it at the store. I called to discuss and request to return it. I was told that under no circumstances can I return it. My claim made no difference to him and his attitude was clearly not concerned that I couldn't use the chair. Eventually I figured out that I didn't know the legs were in a zippered part of the under part of the chair. When I put them on the chair it was perfect. I was happy with this great chair but will NEVER deal again with this furniture store and it's customer service attitude. Very distressing

May sure you know the final price before you leave the store. See what it will be if you don't pay off before the 7th month.

Person wouldn't let us speak kept trying to up sell us things we didn't need