Amber Electric receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Amber electric have upped my usage charge by 3 times my original costing. Doubling my previous bill. I work full time hardly home with 2 people in the house. When asked why it is so high. They said I used more that month. Not double the amount. I will not use them again it recommend them.
This is a great company if you use lots of electricity. They give you warnings when the price is expensive so you can cut back your usage.The rest of the day your power is less then half the price of other power companies.As they price power on how much the are charged,not what they can get away with like other companies.They also send you details in the beginning of each season on their maximum charge related to peak pricing.They also have an app that shows how much power you are using at anytime and how much solar is going back into the grid. When you have any questions they get back to you quickly. Amber is the best electricity supplier I have had in the last 20 years.
Outstanding product. We get our electricity at cheaper price and best of all get great export prices. Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through what we needed to do. Well done guys
A breath of fresh air, with a company that is allowing solar and battery installers to be rewarded for their investment. Other companies, have reduced solar input to 3 cents per kw, an insult. Looking forward to a mutually rewarding experience, where we are rewarded for our investment.
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amber.com.au714 total • Write a review
Great company! Save money and so transparent about costs! great work thanks team. Very happy
Date of experience: January 31, 2021
US
Gave it a go but leaving after a month for the following reasons: The savings made on a standard day are completely wiped out by the spikes. Yes we tried to cool the house down but whether one likes it or not, it can be quite difficult for some to ride out the heat. You start to wonder why you've got air con in the first place! It's not a realistic model for families where you can't control what other members of the family are doing. For example, a simple walk around the block with a dog AND a teenager in the home who just happened to put the air con during the price spike will cost you as any savings you've made have been wiped by use of the air con at the 'wrong' time. The app is not accurate. For example, I was shown a price spike and then 5 mins later, I was shown a significant reduction, during which I've put on the air con...only to check the app again and see the price spike. All within a very short period of time, not 30mins as indicated by the company. Customer service is shocking!!! If you want to speak to someone, you need to email. I sent and email and it took close to 2 weeks to get a response asking for a time frame within which I can be contacted. I responded back immediately and then it took another week to get an email, telling me I should put my questions in writing and if it can't be resolved in writing, I'll be contacted. I understand there is no dedicated call centre but at least an online chat should be established.
Date of experience: January 28, 2021
Amber has been great. Although it’s early days my bill has reduced by about 25%. I’m also very aware of my power usage due to their fantastic app which helps me better manage my power usage.
Date of experience: January 27, 2021
Great experience so far & fabulous for our kids to be aware of when & how much power they’re using. We don’t mind the price spikes at all - but work around them knowing that we’re doing our bit. So worthwhile on all levels to make the move!
Date of experience: January 27, 2021
Being in South Australia, I was unsure of the benefit I would have from swapping to Amber as we do have the most expensive electricity prices in the country. But I was so wrong. I ensured to do my research and after I did, I made swap. It looks like I am on track to a 70% reduction in bills. I love being able to see how much I have used or seeing how little I can use. I can see this probably being a struggle for families with teenagers, because you do need to be dedicated to potentially not using air con or elec at high price times. But as a single person, it is so super easy. South Australia gets hot, but on a hot day I check the prices for the day and generally cool my home during the day rather at peak times where the elec might be pricey. The app is easy and user friendly. I feel like I am reducing my carbon footprint immensely as well. I have zero faults with Amber, just all pros and more money lining my pockets instead of a major elec company.
Date of experience: January 20, 2021
It was my time to join amber electricity at the end of November. They have a waiting list that gives 2 weeks to join. They really need to join Queensland customers up in the cooler months so that we can see savings on our electricity bills. I only lasted just over a month. I did my best to stick it out, but did not like the ups and downs in the wholesale summer electricity market in queensland . I even thought about running high demand appliances during the early hours in the morning because the total energy price is only 15/16 cents a unit with very little chance of a power spike. It would be so wrong for me to do this because Amber is encouraging us to use energy in the green times. The best thing I like about amber is the app. I still give amber 5 stars because the service they provide is excellent. If I had joined in winter or lived in another state I'm sure I would still be with them.
Date of experience: January 16, 2021
US
Amber provides a great experience, if you're a good fit for a wholesale pricing option. As long as you take into account that there are times of the year that price per kilowatt hour jumps to >$20 (yes that is $20) and have the option of mitigating for this, it is a fantastic overall product and the app allows me to manage my usage and align it to lower prices and lower environmental impact. It has saved me hundreds of dollars so far.
Date of experience: January 5, 2021
US
They sign you up and spend months organising to install a meter whilst charging expensive prices. Then send an automated email saying they won't install a meter because it will cost $200 -$600. They should complete a survey before signing me up as a customer. Not months afterwards.
Date of experience: January 2, 2021
Why I am leaving Amber. It’s a great concept the fact we can draw on wholesale pricing but it has its disadvantages. I’ll run through a very general scenario here: Typical day and you want to you use the aircon. The rates during non spike times are great but it’s also the times where you probably won’t need aircon on. Then it gets really hot and you decide to turn on the aircon and also the same time you get a notification that there is a price spike in rates ie $20/kW yes that’s right $20.00 not 20 cents. You decide not to use the aircon at those ridiculous rates and you wonder why you have a aircon in the first place and why you can’t use it when you actually need it the most. Secondly, they say spikes happen only 0.1% of the time but in my experience over the past month is it happens at least once a week. Any saving you make throughout the course of the week (DMO vs wholesale price ) will be negated by the massive spike hikes. So saving 4-5 cents/kW is meaningless once you use just 0.5kW during one of those crazy price spikes which can last anywhere between a few minutes or hours. So without protection from those spikes to the consumer makes this service very costly and unfortunately I assume it won’t work for most people who want to use the aircon when it’s actually hot and not when there is price spike going on. Consumers simply can’t handle $7-$20/kW price spikes. There is no point having aircon to use when it’s 49 degrees outside and you can’t use it because it will cost you $20/kW! Unless we get a more stable grid, unfortunately price spikes likely to increase and frequent more as we get hotter.
Date of experience: December 17, 2020
The app works. It tells you the market price and you can time your usage. I am saving a lot of money. In fact I’m making money, my previous bills were around $60 a month. Now with a 6kwh solar system I’m making more money off the grid from exports than my imports are costing.
Date of experience: December 17, 2020
