Amber Electric
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Gave it a go but leaving after a month…
Gave it a go but leaving after a month for the following reasons: The savings made on a standard day are completely wiped out by the spikes. Yes we tried to cool the house down but whether one likes it or not, it can be quite difficult for some to ride out the heat. You start to wonder why you've got air con in the first place! It's not a realistic model for families where you can't control what other members of the family are doing. For example, a simple walk around the block with a dog AND a teenager in the home who just happened to put the air con during the price spike will cost you as any savings you've made have been wiped by use of the air con at the 'wrong' time. The app is not accurate. For example, I was shown a price spike and then 5 mins later, I was shown a significant reduction, during which I've put on the air con...only to check the app again and see the price spike. All within a very short period of time, not 30mins as indicated by the company. Customer service is shocking!!! If you want to speak to someone, you need to email. I sent and email and it took close to 2 weeks to get a response asking for a time frame within which I can be contacted. I responded back immediately and then it took another week to get an email, telling me I should put my questions in writing and if it can't be resolved in writing, I'll be contacted. I understand there is no dedicated call centre but at least an online chat should be established.