Amber Electric receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Amber electric have upped my usage charge by 3 times my original costing. Doubling my previous bill. I work full time hardly home with 2 people in the house. When asked why it is so high. They said I used more that month. Not double the amount. I will not use them again it recommend them.
This is a great company if you use lots of electricity. They give you warnings when the price is expensive so you can cut back your usage.The rest of the day your power is less then half the price of other power companies.As they price power on how much the are charged,not what they can get away with like other companies.They also send you details in the beginning of each season on their maximum charge related to peak pricing.They also have an app that shows how much power you are using at anytime and how much solar is going back into the grid. When you have any questions they get back to you quickly. Amber is the best electricity supplier I have had in the last 20 years.
Outstanding product. We get our electricity at cheaper price and best of all get great export prices. Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through what we needed to do. Well done guys
A breath of fresh air, with a company that is allowing solar and battery installers to be rewarded for their investment. Other companies, have reduced solar input to 3 cents per kw, an insult. Looking forward to a mutually rewarding experience, where we are rewarded for our investment.
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amber.com.au714 total • Write a review
For 50 cents a day, that's all it costs, I get access to wholesale pricing for my electricity. An app tells me when prices are going to be high and when they will be lower again. The dryer, dishwasher etc get put on when it costs me less so I save money. The air conditioner is still a work in progress as some members of the family want comfort regardless of the cost. But we'll soon adjust to pre-cooling or pre-heating when prices are low and letting the temperature fluctuate a bit within a comfortable range. Support is online via messaging so it takes a day or two for a response but nothing is really that urgent when it comes to billing or retail. Issues with the electricity such as black-outs should go straight to the distributor not the retailer.
Date of experience: March 31, 2021
US
I am very happy with Amber. Low hourly rates and I'm able to switch my usage during those rare occasions when the rates are high. My bills are so much lower with Amber. The app makes it so easy to see the times when your usage is high and when it is low. Really gives you control over your spending and usage.
Date of experience: March 31, 2021
US
18 January 2022 - 9 MONTH UPDATE: Never had an experience like this, and not in a good way; Can't even describe how glad I am to be leaving this provider (if we can even call this company that...) Wish I could give this company negative stars -_- Really tried to give these guys the benefit of the doubt (stayed close to 9 months) and after all the headaches, just felt robbed...not only of the money they've stolen from me but also of the time I'll never get back with the constant back/forth from trying to resolve issues >:/ Multiple variables (mainly cost & support) that ultimately made Amber unbearable: from price being more expensive than our previous provider to the lacking support options and poor quality / turnaround time of support any time we required assistance...Being reminded constantly that Amber is a start-up and have too a small team to handle the workload is not an excuse for untimely, poor quality customer service or providing inaccurate information. With the amount of times prices spike throughout each day, it honestly just seems like dishonest marketing when they CLAIM that spikes are an uncommon occurrence which happens a few times in the year (we honestly had a spike near every day, red and yellow all along times most households would be using up electricity and goodness help you if generators go down in other states)...Some people may say you'll be fine if you 'manage' your power / usage during spikes, but at that point you might as well not even bother using any electricity for creature comforts (i.e. A/C, cooking with oven, etc.) since that's apparently what drives up the price... Considering we were getting better prices from our last provider without having to micro-manage our usage, got better service AND don't have to melt in our own sweat, it was honestly a no-brainer to leave these guys and go back :/ Did I mention they don't even have a support # (unless it's an emergency) and they advise around 2-day turnaround for email support? (Though our average turnaround time was probably closer to 5 days so just another bad, false advertisement there it seems ¯\_(ツ)_/¯ ) Join them only if you dare and super keen to throw money away! 29 March 2021 - ORIGINAL POST Was really hoping to be excited about this 'movement', but even at sign-up I can see how Amber Electric's customer service falls really, REALLY short of what the industry standard even is...(quite disappointing as we all know the bar isn't exactly set super high to begin with). I signed up on 18 March 2021, reached out with some questions on the same day, and was hopeful when someone named James called me the following day. I unfortunately missed his call but my hopes were still high when I saw he followed up his call with an email; then it all started going downhill from there... I promptly responded to the follow-up email that same day (19 March), heard nothing and followed up roughly a week later (25 March), all during my cool-down period, and still have yet to hear back to this day (now 29 March)... They are quite vocal in claiming their are working with a small team but surely there are bare minimum standards that should be met which their current situation just isn't doing...I also saw in earlier reviews from this year that in a response to other customer service complaints, Amber claimed they'd recently completed a hiring stint to add more customer service agents but I haven't felt the affects of that at all despite how hopeful I've been :/ I've reached out one last time to confirm if someone will be reaching out by close of business today and if not, basically just requested they cancel my sign-up to avoid any issues with our current provider. If this is how their customer service is before we're officially even customers, I'm actually a bit skeptical to know how much worse it may be if / when we were to actually have issues with our service <_< You might save some money, but also gotta ask yourself if it may be worth the trouble trying to chase these guys up if you actually have an urgent matter -_-;
Date of experience: March 28, 2021
Loving Amber’s clean energy offering and prices - we’ve almost halved our monthly bill, while having a clear conscience that we’re not supporting COAL!! 👏👏👏👏👏
Date of experience: March 1, 2021
Unfortunately I will be leaving Amber, it just doesn't work for me. I live in a house of four mostly women, like some of the people that have left before me I too have made next to nothing in savings due to the spikes in the price which totally wipes out any savings, some were quite substantial and mostly at the end of the working day when you need to switch on the air conditioner or use the electric oven etc actually comparing last years bill at this time I am paying more for electricity. I have a 30KW solar system fitted, the solar feed in tariffs are minimal with the exception of spikes and at night which doesn't help also if too much solar is being fed into the grid I pay also. Amber terms and conditions are clear and transparent, read them carefully and do your homework before making the decision.
Date of experience: February 20, 2021
I love the transparency in your bill on every charge you pay. I'm definitely saving money (my all time average cost since May 2020 is 16.22c/kwh and about 72c per day in fixed charges) and it's good for the environment if consumers have an incentive to use power when it's cheapest. My main criticism is that the current price shown in the app is not always accurate.
Date of experience: February 17, 2021
Horrible experience so far. Takes days for a response. The contact number on their website has a small section underneath it saying "if were flat out" we will get back to you so leave a message - but it mentions 3/4 days so guess what they do this on purpose so that they don't have to man the phones and everything is electronic but they show they have a number up there. There should be no reason why someone can't get a hold of someone the same day if you are indeed manning the phone lines. Also on the 31st of Jan a contractor came out and said i need an isolation done for my complex still haven't heard of anything and then I call energex who said that you have still not put through a request. Seriously amber, you are really slack.
Date of experience: February 11, 2021
We’re saving hundreds of $s a year by being able to choose the cheapest times to do chores like doing our clothes washing and drying, running the dishwasher etc. Love the app giving you price of electricity now and forecast prices so we can plan. Plus we’re supporting renewable energy. Well done guys, we couldn’t be happier!
Date of experience: February 1, 2021
