Amber Electric
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Was really hopeful...but all hopes dashed before signup even completed :/ Regret even giving these guys a chance...
18 January 2022 - 9 MONTH UPDATE: Never had an experience like this, and not in a good way; Can't even describe how glad I am to be leaving this provider (if we can even call this company that...) Wish I could give this company negative stars -_- Really tried to give these guys the benefit of the doubt (stayed close to 9 months) and after all the headaches, just felt robbed...not only of the money they've stolen from me but also of the time I'll never get back with the constant back/forth from trying to resolve issues >:/ Multiple variables (mainly cost & support) that ultimately made Amber unbearable: from price being more expensive than our previous provider to the lacking support options and poor quality / turnaround time of support any time we required assistance...Being reminded constantly that Amber is a start-up and have too a small team to handle the workload is not an excuse for untimely, poor quality customer service or providing inaccurate information. With the amount of times prices spike throughout each day, it honestly just seems like dishonest marketing when they CLAIM that spikes are an uncommon occurrence which happens a few times in the year (we honestly had a spike near every day, red and yellow all along times most households would be using up electricity and goodness help you if generators go down in other states)...Some people may say you'll be fine if you 'manage' your power / usage during spikes, but at that point you might as well not even bother using any electricity for creature comforts (i.e. A/C, cooking with oven, etc.) since that's apparently what drives up the price... Considering we were getting better prices from our last provider without having to micro-manage our usage, got better service AND don't have to melt in our own sweat, it was honestly a no-brainer to leave these guys and go back :/ Did I mention they don't even have a support # (unless it's an emergency) and they advise around 2-day turnaround for email support? (Though our average turnaround time was probably closer to 5 days so just another bad, false advertisement there it seems ¯\_(ツ)_/¯ ) Join them only if you dare and super keen to throw money away! 29 March 2021 - ORIGINAL POST Was really hoping to be excited about this 'movement', but even at sign-up I can see how Amber Electric's customer service falls really, REALLY short of what the industry standard even is...(quite disappointing as we all know the bar isn't exactly set super high to begin with). I signed up on 18 March 2021, reached out with some questions on the same day, and was hopeful when someone named James called me the following day. I unfortunately missed his call but my hopes were still high when I saw he followed up his call with an email; then it all started going downhill from there... I promptly responded to the follow-up email that same day (19 March), heard nothing and followed up roughly a week later (25 March), all during my cool-down period, and still have yet to hear back to this day (now 29 March)... They are quite vocal in claiming their are working with a small team but surely there are bare minimum standards that should be met which their current situation just isn't doing...I also saw in earlier reviews from this year that in a response to other customer service complaints, Amber claimed they'd recently completed a hiring stint to add more customer service agents but I haven't felt the affects of that at all despite how hopeful I've been :/ I've reached out one last time to confirm if someone will be reaching out by close of business today and if not, basically just requested they cancel my sign-up to avoid any issues with our current provider. If this is how their customer service is before we're officially even customers, I'm actually a bit skeptical to know how much worse it may be if / when we were to actually have issues with our service <_< You might save some money, but also gotta ask yourself if it may be worth the trouble trying to chase these guys up if you actually have an urgent matter -_-;