Amber Electric receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Amber electric have upped my usage charge by 3 times my original costing. Doubling my previous bill. I work full time hardly home with 2 people in the house. When asked why it is so high. They said I used more that month. Not double the amount. I will not use them again it recommend them.
This is a great company if you use lots of electricity. They give you warnings when the price is expensive so you can cut back your usage.The rest of the day your power is less then half the price of other power companies.As they price power on how much the are charged,not what they can get away with like other companies.They also send you details in the beginning of each season on their maximum charge related to peak pricing.They also have an app that shows how much power you are using at anytime and how much solar is going back into the grid. When you have any questions they get back to you quickly. Amber is the best electricity supplier I have had in the last 20 years.
Outstanding product. We get our electricity at cheaper price and best of all get great export prices. Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through what we needed to do. Well done guys
A breath of fresh air, with a company that is allowing solar and battery installers to be rewarded for their investment. Other companies, have reduced solar input to 3 cents per kw, an insult. Looking forward to a mutually rewarding experience, where we are rewarded for our investment.
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amber.com.au714 total • Write a review
Not so good when it doesn't work. I have been with Amber for 18 months now and when it works it's great. However due to a problem with my inverter (which wasn't Amber's fault), my battery essentially stopped working in February this year. I had gotten out of the habit of checking the system regularly through the app, and I only realised the problem when my bills for March, April and May became really high. I would had assumed that the 'smart' technology would have detected that the battery was no longer working. It wasn't available to take in or export power. Surely when there is a fault in the system like this, it should alert the customer to the fault? I contacted Amber about this issue on the 6th June and I'm still waiting for any kind of response from them (17th June today). That is very poor customer service. Update on 1st July: My system has now been fixed, thanks to the providers of the inverter who replaced it under warranty. However Amber STILL haven't properly engaged with me, and I'm still waiting for them to connect the new inverter to my account. They have been provided with the details by both myself and the supplier of the inverter, but haven't managed to progress it. Also they haven't engaged with me at all about the issue I raised above. If the system is so 'smart' how comes the Amber software did not detect that the battery was not responding for over two months? I would have expected some kind of communication from Amber in that time to query whether there was a fault. Customer service is abysmal.
Date of experience: June 17, 2025
US
I have been with Amber for 6 months now. I have a 5kw solar system with a Tesla 13.5kw battery plus a heat pump hot water system. It took me a while to understand the Smartshift software but I am really sold on what Amber can offer me. For the last 3 months the power has cost me nothing despite adding about 8kw of floor heating (controlled power) during the night. If my battery is low in the morning on a cloudy day I can generally charge it from the grid at a small cost. Then during peak demand in the early evening I can sell power back to the grid, especially if there are spiked prices. Eg in the last month there have been 2 days when the grid is under huge pressure and I have earned $46 and $62 respectively in 2 hours.
Date of experience: June 14, 2025
Have been wanting to move onto Amber for a while since I've heard about their differentiated business model and offering. Signed on in early April when we took possession of our new house but it really did not kick in until mid-May when our solar panel system had been commissioned and we had been onboarded. Since then their customer service and support have been excellent; responding to all our queries and being transparent about our situation (current and upcoming). Because what they're doing is so disruptive you need a company that has strong customer service and support to help you through this journey and they provide this in bucket loads. To be transparent, it hasn't been all smooth sailing. We got caught out during their platform upgrade so couldn't be onboarded for more than 2 weeks (solar was being generated and fed into the grid but we weren't being paid for it). Plus the often-times high wholesale prices scares me a little but with all the amazing tools (eg, 30-min forecasts), app and services they're offering I would not change providers. I can't imagine talking to a 'regular' energy company trying to get them to sync up to my EV charger remotely but the Amber team did this with ease. If you're trying to get the most out of your solar, battery and EV setup then I highly recommend Amber.
Date of experience: June 12, 2025
A great service with zero customer service. Amber works brilliantly when it works. When their Smartshift software stops working for whatever reason, good luck getting someone to respond. My 1st time last year, took 19 days, yes 19 days before they got back to me. This time we're day 3 and counting, while I pay high KW rates because smartshift isn't working again.
Date of experience: June 12, 2025
Amber have their eye on the ball and answer queries very quickly & professionally. Recently I had an issue with my auto payment which was flagged by Amber in a business like manner, I check and indeed my bank had stopped payment without highlighting the fact, this problem was resolved quickly and Amber confirmed that all was well and we just moved on. This wasn’t the experience I had with my last Energy provider under very similar circumstances, thanks Amber !
Date of experience: June 10, 2025
The one thing I like about Amber, is that what they tell you is exactly what will happen. The alerts regarding changes in the wholesale price of electricity are really helpful. It means I can time appliances to particular times of the day, reducing costs.
Date of experience: June 9, 2025
Amber have been fantastic. I've been with them for about a year now and have had no drama at all. I love that I get alerts for when the charges are high, this allows us to choice to turn off devices that are just left on. I can check on the app what I'm paying at any given time. My bills have dropped about $100 a quarter, which is awesome. The customer service is brilliant. You just email and they sort things for you. Highly recommend.
Date of experience: June 6, 2025
Been with Amber for over 2 years. The tech just keeps getting better. Recently moved to Smartshift and it does just what it says on the box. Also Amber staff have been responsive and knowledgeable in supporting the move in my somewhat complex multi inverter and battery installation.
Date of experience: June 5, 2025
Best thing I have done was to sign up with AMBER two years ago. I haven't paid an electricity bill since Oct 23 and my latest bill arriving today, I am currently $708 in credit....I tried overriding the controls etc for six months, but stopped when advised by AMBER to do so - my benefits increased fivefold as a result!! If you have a compatible battery, you would be mad not to sign up....
Date of experience: June 5, 2025
