Amber Electric
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Not so good when it doesn't work
Not so good when it doesn't work. I have been with Amber for 18 months now and when it works it's great. However due to a problem with my inverter (which wasn't Amber's fault), my battery essentially stopped working in February this year. I had gotten out of the habit of checking the system regularly through the app, and I only realised the problem when my bills for March, April and May became really high. I would had assumed that the 'smart' technology would have detected that the battery was no longer working. It wasn't available to take in or export power. Surely when there is a fault in the system like this, it should alert the customer to the fault? I contacted Amber about this issue on the 6th June and I'm still waiting for any kind of response from them (17th June today). That is very poor customer service. Update on 1st July: My system has now been fixed, thanks to the providers of the inverter who replaced it under warranty. However Amber STILL haven't properly engaged with me, and I'm still waiting for them to connect the new inverter to my account. They have been provided with the details by both myself and the supplier of the inverter, but haven't managed to progress it. Also they haven't engaged with me at all about the issue I raised above. If the system is so 'smart' how comes the Amber software did not detect that the battery was not responding for over two months? I would have expected some kind of communication from Amber in that time to query whether there was a fault. Customer service is abysmal.