Amber Electric
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An great partner in your renewable energy evolution
Have been wanting to move onto Amber for a while since I've heard about their differentiated business model and offering. Signed on in early April when we took possession of our new house but it really did not kick in until mid-May when our solar panel system had been commissioned and we had been onboarded. Since then their customer service and support have been excellent; responding to all our queries and being transparent about our situation (current and upcoming). Because what they're doing is so disruptive you need a company that has strong customer service and support to help you through this journey and they provide this in bucket loads. To be transparent, it hasn't been all smooth sailing. We got caught out during their platform upgrade so couldn't be onboarded for more than 2 weeks (solar was being generated and fed into the grid but we weren't being paid for it). Plus the often-times high wholesale prices scares me a little but with all the amazing tools (eg, 30-min forecasts), app and services they're offering I would not change providers. I can't imagine talking to a 'regular' energy company trying to get them to sync up to my EV charger remotely but the Amber team did this with ease. If you're trying to get the most out of your solar, battery and EV setup then I highly recommend Amber.